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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stayed 4/11 - 4/15/24 They didn’t disclose that this in property had tenants living there! I was in 329 with my family and the person next to us had a dog barking at night for the duration of our stay. There was also a dog across the hall barking with the other dog. When I called to complain, the attendant told me they are tenants. Like “ it is what it is”. The window wouldn’t close all the way so we had to keep the heat at 81. The refrigerator has rusting doors. There was a couple fighting for two nights straight. The carpe... read more
Business response:
Dear Sean, We are sorry to hear about the difficulties you faced during your stay. We apologize that we fell short of providing a comfortable and peaceful environment. The presence of long-term tenants and their pets should not detract from the quality of your visit. We are concerned about the issues with the room amenities and overall maintenance of the property you described. We take your comments seriously and actively address these concerns to ensure a better experience for all our guests. Your feedback is invaluable in ... read more
We didn't even get under the blankets...
Business response:
Dear Arthur, Thank you for sharing your experience. We apologize for any inconvenience you encountered during your stay. Your comfort and satisfaction are important to us, and we regret that you were unable to enjoy a restful night. We appreciate your feedback and hope to welcome you back for a more positive experience in the future.Sincerely,Hotel Management
As this is the only terrible hotel experience of my life, where do I begin? Well, I'll start by saying that the hotel could be for the homeless and should be free for them. The smell of cigarettes, the complete lack of cleanliness with blankets that I wouldn't even find in used items for sale, a breakfast I wouldn't even give to my dog, and the lack of politeness, especially with the receptionist lady Nelida. I will tell her that we came to visit the USA, not to fight and argue, not polite at all. So, if you see my face, the... read more
Business response:
Dear Achibane, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
This property was so dirty and disgusting I could hardly stand it. First I waited 15 minutes for the front desk person to show, which normally would be no big deal, but I needed to get to bed for my 4am shift. Then I got to my room the refrigerator was rusted the counters had circular sticky spots as if they had not been wiped and it smelled like smoke. Bulldoze it and start over again.
Business response:
Dear Rachel, Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience and disappointment you encountered during your stay. We take your feedback seriously and are addressing the cleanliness issues with our housekeeping team. Your comfort and satisfaction are our top priorities, and we will work diligently to ensure that this does not happen again. We appreciate your understanding and hope to have another chance to provide you with a much-improved experience.Sincerely,Hotel Management
Check in took 35 minutes Filthy Window in room was broken Didn’t stay the second night Went to the Doubletree Service was terrible
Business response:
Dear Kimberly, Thank you for sharing your experience, and we apologize for the inconvenience during your stay. We regret that check-in took longer than expected and for any cleanliness and maintenance issues you encountered. Providing prompt and efficient service is important to us, and we are addressing these concerns with our team to ensure improvements are made. Your feedback is valuable, and we appreciate your understanding. We hope to have the opportunity to improve and serve you better in the future.Sincerely,Hotel Man... read more
Not even toilet functioning correctly. Total waste of money.
Business response:
Dear Sathiyamoorthy, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced with the toilet during your stay. Guest comfort and satisfaction are our top priorities, and we regret that we fell short on this occasion. Your feedback will be addressed with our maintenance team to ensure prompt resolution of such issues. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management
Good location that’s about it We showed up to check in at 3:30, took 45 minutes to get someone to check us in. Everything is outdated and dirty. Our bathroom shower faucet didn’t shut off.
Business response:
Dear Kelsey, Thank you for your feedback. We apologize for the delay in checking you in and the unsatisfactory condition of your room. Your experience does not reflect the standards we strive to uphold. Immediate action is being taken to address the cleanliness issues and the maintenance problem with the shower faucet. Your feedback is invaluable, and we appreciate your understanding. We hope to have the opportunity to provide you with a much-improved experience on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,169 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.