This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room not available that had been booked, given a second room that was next to ongoing construction and strong chemical smells, tried third room. Condition was fair, worn, mold on gasket of refrigerator, small bugs in bathroom, smell from heating/air conditioner. Opened window for fresh air. Hallway smelled of more chemicals masking underlying odors. Left property after one night, will not return. I should have read deeper into reviews.
Business response:
Dear Robert, Please accept our apologies for the issues you experienced during your recent stay with us. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We... read more
Unpleasant stay The place was run down, unpleasant smell in the hallway, the floor stuck to your shoes, no hair dryer in the room, the cord had been cut off, cigarette burns on the bathroom sink, the battery compartment on the TV control was missing causing the batteries to keep falling out. I would NOT recommend this place to anyone. I believe people actually live here for months at a time. It was very disappointing
Business response:
Dear Darlene, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
Never stay at this hotel The room was smelly.
Business response:
Dear Guest, Thank you for sharing your review with us. Please accept our sincerest apologies for the issues you experienced in your room. We are working with our housekeeping managers to prevent this from happening again. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management
They cancelled our reservation while we were in transit. The desk clerk was too busy not caring to even help us. We were in the lobby for at least an hour working three cell phones trying to locate an suitable replacement and had to go 60 miles away. While we were there, we noticed that the place smelled awful and guests were complaining about the room conditions and one went as far as to fixing a smoke detector himself. this place is a disaster. Please avoid this location. When we left, the parking lot wase empty so for som... read more
Business response:
Dear Michael, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Even though I booked in July, my room was not honored, and I was turned away.
Business response:
Dear Justin, We apologize for the inconvenience you experienced. It's essential for us to honor reservations, and we understand your frustration. There might have been unforeseen circumstances leading to this issue, and we're committed to improving our service. We hope you'll give us another opportunity to host your stay in the future, and we'll strive to make your visit more enjoyable. Your feedback is essential in helping us address any shortcomings and ensure a smoother experience for our guests. Thank you for sharing you... read more
The room wasn't clean. The towels weren't clean. The entire hotel, including the room smelled like cigarette smoke, even though it was non smoking. Even the mirror in the bathroom had dirty patches, that were so dirty you couldn't see a reflection.
Business response:
Dear Scott, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and smoke-free environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Rochester.Sincerely,Hot... read more
No soundproofing or vibration isolation between the room I was staying in and the room above. A lot of activity in the room above kept me awake from 3-4am. The building is in need of updating all around.
Business response:
Dear Guest, We sincerely apologize for the disturbance you experienced during your stay. We understand how important a peaceful night's sleep is for our guests, and we regret that we fell short of your expectations. Your feedback is invaluable to us, and we will use it to address the issues you mentioned and work towards providing a more comfortable stay for our future guests. Thank you for bringing this to our attention, and we hope to serve you better in the future.SincerelyHotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,126 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.