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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room smelled like an ash tray and carpet, walls, floors were dirty plus worn. Rooms around me had people coming and going all night. The noise kept me up, final I gave up on sleep. I got dressed and left since I didn't want to use the shower and walk on the floors. I totally understand why the room was so inexpensive. Never will I go there again.
Business response:
Dear Lauryn, Thank you for being our guest. We sincerely apologize for the issues that affected your stay with us. Our intention is always to ensure that our guests have a satisfying experience, and we appreciate you bringing your concerns to our attention. Rest assured that we take your concerns seriously and promptly address them with the relevant team members to prevent this from happening again. While we know this cannot change your experience, we do hope you will accept our apologies and you have our assurance that we w... read more
The room stunk. We tried opening the windows but they were both broken. Bed sheets had a stain and so did the duvet. Chair was broken. Small hairs in tub. Smoke detector wires exposed. On the positive, no bugs. Avoid this place.
Business response:
Dear Maria, We sincerely apologize for the unsatisfactory experience you encountered during your stay. Your feedback regarding the maintenance and cleanliness concerns is concerning and not reflective of the standards we strive to maintain. We understand your disappointment and regret any inconvenience caused. Please know that we take your comments seriously, and immediate action will be taken to address and rectify these issues. We appreciate your understanding and hope to have the opportunity to welcome you back for a much... read more
If i could give 0 stars I would; 1st room tv didn’t work and water running in the tub wouldn't turn off room was run down. 2nd room was worse found sperm on the bed skirt I had to go to front desk to get gloves and clean linen because housekeeping staff was off duty shower and bathroom sink stopped up with long blk hair I had to get my own cleaner floor was dirty food and animal droppings in drawers no cooking or serving utensils on Saturday no frontdesk staff computer locked us out room we almost missed the comedy show Hote... read more
Business response:
Dear Juliet, It is disheartening to see your comment, as this is far from what we want our guests to experience. The lapse of service and the overall atmosphere of the property you describe is unacceptable and not representative of the standards we aim to uphold. We understand the importance of feeling safe and comfortable, and we assure you that we will address these concerns to create a more pleasant environment for our guests. We appreciate your patience in these matters and hope to have the opportunity to regain your tru... read more
A roof over your head that is all The free breakfast was oatmeal and coffee!
Business response:
Dear James, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our guest experience. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Managem... read more
Couldn't sleep because people were arguing all night.. Woke to to the fire alarms going off And everyone having to leave the hotel. We found our smoke alarm in the dresser of the hotel room so good thing we didn't have a fire in our room lol
Business response:
Dear Jessica, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Our front desk team is always there to help you. Please retu... read more
I was happy about getting a kitchen but there was no kitchenware!!! The bathroom was very old. The paint was peeling. The curtain holder was broken and would not keep the curtain closed taking a shower. It took 5 minutes to get hot water. Location was great. Next to a grocery store and dollar tree for the last minute "forgets" breakfast was a muffin and coffee or tea
Business response:
Dear HEATHER, Thank you for taking the time to share your thoughtful feedback. It is regrettable to see that you encountered some challenges during your stay with us. Please accept our sincere apologies for the lack of kitchenware and the maintenance issues in your room. This falls below the standard of service we strive to deliver. Please know that we keep dishware at the front desk to ensure cleanliness, and our staff provides them upon a guest's request. We're sorry for any miscommunication while checking you in. We will ... read more
Weed smell in the corridors and rooms
Business response:
Dear Prashant, We apologize for any discomfort caused by the smell of smoke during your stay. Our property maintains a strict non-smoking policy, and we take reports of violations seriously. We will address this issue promptly with our team to ensure a pleasant environment for all guests. Thank you for bringing this matter to our attention, and we hope to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,169 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.