This profile has been claimed by the business owner or representative.
Extended Stay America - Rockford - I-90
- Hotels
- Rockford, IL
About this business
Location details
653 Clark Dr., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Morning attendant sucks Check in attendant demeanor was not pleasant & was making excuses for the type of room that was reserved (wanted a king room &.a king handicap room was reserved). He did i a change as requested (making negative verbal comments). When I came in later the night I asked for a late checkout & the night attendant was very helpful & gracious. When I got up to get breakfast & tried to take the food to the room, the same morning attendant told me I could not take food back to my room & eat complaining about h... read more
Business response:
Jack, please accept our apologies for the issues you encountered and less than the favorable experience you had at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the standards you should always expect from us. We regret the inconvenience caused and hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
The facility is non-smoking, however the room I was given reeked of smoke. Everything I brought with for my stay smelled for days. Would avoid this property.
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
My room smelled like someone was smoking in it. It was disgusting.
Business response:
Allison, on behalf of our entire team, please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Dont stay Elevator was broke and i was on the third floor. Room smelled.
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Don’t stay there for rest! At check in, I felt like I was checking in to a half-way house as she was telling me the rules. Spoke so fast and didn’t even crack a smile. Definatly not an inviting welcome. The room was clean. The bed was like sleeping on the floor with a brick for a pillow! Horrible if you want rest. The also charge extra if you want housekeeping!!! I’ll never recommend or stay here again!!! Yikes!
Business response:
We sincerely apologize for falling short of your expectations for a hassle-free and enjoyable stay. Please accept our sincere apologies for the difficulties you encountered while being here. Your feedback is important to us, so it has been discussed with the concerned team in an effort to deliver better service and facilities moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
I've never written a bad review before because I believe in giving people the benefit of the doubt. However, this hotel stay was the WORST of my 6 years travel experience. After paying over a 100 bucks, I expected at least a decent experience. I think the receptionist was the only good part of the stay. She was warm, kind and friendly. However, the room (112) was in bad shape. Smelled musty and old. The bed was poorly made and the beddings were dusty. When I took my bath, I realized there was no lotion. I had bought a burrit... read more
Business response:
Tony, we're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
Pass Ants everywhere.
Business response:
Chime, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. We hope you will consider us as your hotel of choice if you are in the area again... read more
Pots, pans “available” by request but none were actually available when we asked.
Business response:
We apologize for falling short of your expectations for a perfect stay. Your feedback regarding lack of kitchenware is shared with the appropriate individuals in an effort to provide better guest experiences going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Over priced. Out dated. For the price it was not up to par. Out dated.
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rockford - I-90
How is Extended Stay America - Rockford - I-90 rated?
Extended Stay America - Rockford - I-90 has a 3.9 star rating with 1,688 reviews.
When is Extended Stay America - Rockford - I-90 open?
Extended Stay America - Rockford - I-90 is open now. It will close tomorrow at 12:00 a.m.