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Extended Stay America - Rockford - I-90
- Hotels
- Rockford, IL
About this business
Location details
653 Clark Dr., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad internet. Sink clogged first time I used it. Had to pay to upgrade internet. Not happy with the stay.
Business response:
Thank you for your feedback. We are truly sorry you experienced so many difficulties during your stay. This is not the type of review we are accustomed to receiving, and it is very disheartening to read. We will share your comments with the team so we can discuss the appropriate steps to prevent these issues from happening in the future. Thank you again for choosing us for your stay. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
DEEPLY DISAPPOINTED Cleaning people came in and removed all the food we had purchased early that morning and put in the refrigerator, as well as the meals we put in there the night before. We still had 3 days left of our stay. Very angry, because we spent as much money on this fresh food as the room cost. Besides removing our food, they ransacked through our belongings and took a very sentimental and expensive box of heirlooms out of the hidden spot in bottom of suitcase and went through it and ledt it on the kitchen counter... read more
Business response:
Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further. Thank you for being our guest. Hotel Management
Do not recommend This hotel did not have an area to pull up to when checking in which would normally be fine, but not when there is snow on the ground and the temperature is in the negatives. There is not a coffee maker in the room...apparently you can request one? The breakfast consists of oatmeal packets and granola bars. The bathroom was the smallest I have ever seen in a hotel.
Business response:
Thank you for your review. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Not Worth The Price Room assigned at check in was not even close to ready. Unmade bed, filthy bathroom. Upstairs neighbors quite noisy after 11:30 PM 2 of the 4 nights. Staff rarely at the front desk. If you needed them you had to call them from the lobby phone. Free WiFi was substandard at best. The only way to get a decent WiFi signal was to pay $4.79 per day for it. Asked for a wake up call after the first night at the property and the call was forgotten. I didn’t bother trying to arrange any additional wake up calls duri... read more
Business response:
David, please accept our apologies for failing to deliver the exceptional stay you deserved and for the numerous issues you encountered. Rest assured, we are taking steps to make sure we are well poised to serve you better during your next visit. We also regret for the problem with your wake up call. In response to your review, corrective measures have been put in place to ensure this is not repeated. We hope to have the opportunity to redeem ourselves at a future date. Sincerely, Hotel Management
Business response:
Gary, thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Reservation Error Made reservation for August 14th. Expedia told hotel my reservation was for September 4th along with another person who had also made a reservation for August 14th. I paid in advance online for the room but the hotel charged me an addition $93 as they said they didn't have a reservation for me for that date. The hotel guaranteed me I would get the extra charge back as soon as they straightened it out with Expedia. They never did anything and the room ended up costing me almost $200. Definitely wasn't worth ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Disappointing at best Upon getting in our room, the smoke detector was hanging from the ceiling by the wires. There were no utensils in the kitchenette. I have slept on ground that was softer than the beds. Even the kids woke up with stiff backs. Guests had obviously been smoking even though it was a non smoking facility. We could not eat the breakfast as there were no "Peanut Free" options. They provided gas station style pre wrapped muffins and nature valley bars. No fruit which could be a quick option. The desk people wer... read more
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. We would like to inform you that to ensure cleanliness of kitchenware and as per our brand standards, these items are available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. Your concerns regarding the smoke detector and smoke odor have been shared with my housekeeping and maintenance team to take corrective actions. We will also make a note of your feedback as we plan any changes to our complimen... read more
Awful customer service. The hotel was ok. I checked in on a Sunday afternoon and went to the front desk after a couple of hours to let them know that my tv had busted speakers and I couldn't understand the dialogue on the shows. Also half of the channels would not show due to satellite problems I guess. The young lady at the front desk wrote up a maintenance work order. Well when I got back to the hotel on Monday evening my tv had not been changed out. I went back to the front desk and told them. So I get back Tuesday evenin... read more
Business response:
John, we strive to consistently deliver exceptional service, so I apologize you had a disappointing experience with us. I have shared your feedback with my team, and steps have already been taken to ensure these mistakes are not repeated in the future. We truly regret the inconvenience caused and hope you will give us another chance to prove we are committed to providing outstanding service. Sincerely, General Manager
The toilet that was a terrible not to clean Do not look inside how is outside Breakfast nothing
Business response:
Please accept our apologies for not living up to your expectation and for the inconvenience you experienced during your stay. We appreciate you sharing your feedback and ensure you that will be reviewing our guidelines to provide a more wonderful experience for our guests. We value your business and hope you will consider us again. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Rockford - I-90
How is Extended Stay America - Rockford - I-90 rated?
Extended Stay America - Rockford - I-90 has a 3.9 star rating with 1,688 reviews.
When is Extended Stay America - Rockford - I-90 open?
Extended Stay America - Rockford - I-90 is open now. It will close tomorrow at 12:00 a.m.