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Extended Stay America - Rockford - I-90
- Hotels
- Rockford, IL
About this business
Location details
653 Clark Dr., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was a bit run down. The fridge was noisy and the toilet was malfunctioning. It was inexpensive though. The breakfast was just a muffin, fruit, and coffee.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our amenities were not to your satisfaction. As this hotel’s manager, I can assure you that I will have our maintenance engineer inspect our rooms to ensure that each guest has a comfortable experience. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you'... read more
Choose something else I booked and prepaid for 2 rooms. Front desk person, Alex, would only give me key to one room until my 3rd member showed up. She was extremely rude and dismissive. One of the rooms reeked of pot smoke; when we complained Alex gave us a nearly empty bottle of febreeze to take care of it. Others in the lobby said their toilet was filthy. Baseboards are torn off, the place is in bad shape
Won't choose again I have never stayed in a place that will have a kitchen but not the kitchen utensils. Not even a coffee pot. The towels were rough and hard, the room and hall smelled of smoke and mildew (probably due to recent water damage). The free Wi-Fi was slow and hard to connect with. If I visit this area again, Extended Stay won't be anywhere near my choice; at any price.
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not provided any dishes at check in. Your comments were reviewed by the staff, and we will review our dish delivery process to make sure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Ca... read more
Not the easiest to find There are two hotels with the same name with in a block of eachother it made ending a long trip just slightly longer as we had to hunt down our hotel
Cheap and rundown This place is run down. The furniture and cabinets were old and dirty. The shower didn't drain, and the bathroom light broke within five minutes of our arrival. The entire third floor smelled strongly of cigarette smoke, even though our room was supposedly "smoke-free". The beds and pillows were comfortable. No amenities were in the room. Everything had to be requested through the front desk. We were given another room for the second night, but the sink wouldn't drain, the room stunk of smoke, and the drawe... read more
family stay We had a very unsatisfactory experience staying at the Clark Rd. Extended Stay in Rockford, IL. Although the staff was welcoming and kind, the hallways and our room smelled strongly of cigarette smoke despite our room being nonsmoking. Also, the walls are not at all sound proof as we were kept awake for several hours due to a baby crying. We would definitely NOT stay there again nor would we recommend it.
Not the best, not the worst The first thing we noticed when we walked in was the strong odor of cigarette smoke. All of the signs indicated it was a non smoking room as requested but clearly someone had been smoking for quite some time in there. The hotel should have taken steps to remedy this before putting us in the room. I went to the desk seveal times to complain but no one was ever there. I was also puzzled at the lack of lotion and pen in the room. Seems minor but even in much more "budget" hotels, these things are alw... read more
Not comfortable Bare minimum accomodations. Low quality rooms. Terrible shower and tiny towels. Would not recommend this hotel. Very overpriced for what you get. Also not what I'd call comfortable either.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not provide this experience for you. To uphold our company’s high standards, my staff and I will continue to strive towards providing excellent customer service and clean and comfortable rooms. I really appreciate you bringing your comments to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you agai... read more
Smelly Hallways and room smelled bad. Only got room so I could stand to stay by opening window to air out. Would have moved hotels if I had not been prepaid. Would not stay again.
Frequently asked questions about Extended Stay America - Rockford - I-90
How is Extended Stay America - Rockford - I-90 rated?
Extended Stay America - Rockford - I-90 has a 3.9 star rating with 1,688 reviews.
When is Extended Stay America - Rockford - I-90 open?
Extended Stay America - Rockford - I-90 is open now. It will close tomorrow at 12:00 a.m.