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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk person was extremely rude and could use some customer service training. She seemed bothered that I was even there. Then upon calling after I checked out to understand a $25 fee that appeared on my credit card, she rudely stated it was the pet fee (which I was not told about at check in) and then hung up on me. Also, the hotel had a weird smell (i think because of people cooking in their "in room" kitchens and not opening the windows. It was a little nauseating. Also the carpet in the room could use a good clea... read more
Business response:
Dear Raylene, Thank you for choosing our hotel on your recent visit to the area. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management
Expedia hotel blew it again. Arrived at hotel to find one of the two rooms we booked available and the other was closed for maintenance hence not available to us and on Thanksgiving night. Expedia and Hotels simply do not communicate. Don't book with Expedia unless you have low expectations. I vowed never to book with Expedia again based on a prior mess and took a leap of faith only to be disapointed. The person at the hotel was very nice however I had to seek out two rooms at a new hotel at 11:00 PM at night. I feel the hot... read more
Business response:
Dear Robert, Thank you for taking the time to share your concerns with us. We apologize for the frustrations you experienced due to one of the two rooms you booked being under maintenance and for the lack of communication regarding this matter before your arrival. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your situation has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not sim... read more
There were tweakers in the parking lot partying the first night were there. The bed was as hard as a rock. Very uncomfortable. We would of been better off sleeping on the floor!
Business response:
Dear Pat, Thank you for taking the time to write a review regarding your recent stay with us. Please accept our apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. Furthermore, we assure you that we don't encourage illegal activities inside or outside our premises, and we will look further into this matter. Please be assured we will address these issues with the concerned for improvement... read more
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,575 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.