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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting There was hair in the bathroom. When we came downstairs to let the management know the hotel had put a window up showing they were closed. Refused to refund me! Did not even spend the night!
Business response:
We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We are also sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We hope you will stay with us again and give us another opportuni... read more
Most disgusting place on earth Absolutely horrifying pictures are worth a thousand words. I’ve stayed at several extended stay hotels not a single problem yet this is the absolute worst location in history. You’d be better to stay in your car or sleep on the sidewalk. It’s disgusting, blood splattered under the sink, broken lamps in the ceiling, the was a literal window screen sitting against the wall in our third story room we stayed in with a child, might I add, holes in the drywall and no turn dials on the oven. This was ... read more
Business response:
Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Your feedback has been discussed with our housekeeping and our staff to improve our accommodations and services moving forward. Please revisit us so we can make it up to you. Sincerely, Hotel ... read more
Disappointed worst hotel I’ve ever been to. Room stinks I have to ask for air freshener from the housekeeper. No shampoo I had to ask for it. No lotion no hangers had to borrow hairdryer from the front desk. Breakfast was small muffins, snack bars, always run out of coffee. House keeping did not clean room. The only good thing was during our check in. Jenny was very nice and accommodating. I cancelled my booking for November 21 to 23, 2019 because I don’t want to experience same thing.
Business response:
Edna, thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Was not a non smoking room! Was promised a refund.... Still waiting for it.
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
The property stsff were friendly and helpful. The room was poorly maintained with a leak in the shower head that was bubbling the paint above it and the spigot was not flush with the wall in the tub. There was heavy dust on the floor and cobwebs between the cabinet overhang and the baseboard. The exterior entrance lock wssn't working properly.
Business response:
Marshall, please accept our sincere apology for the cleanliness and maintenance issues you encountered during your stay. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
The room was nice in side, a full kitchen but no exhaust fan for the bathroom, that when the door is opened you enter the kitchen. no one want to smell that and food. but the room was a room. two beds, TV, fridge, bathroom with towels. But very uneasy feeling as i walked down the halls and in the lobby. also not really sure this doors shut in my room at least with out the top lock latched. but i stayed because i needed a room close to the highway for travel.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. Your comments will be shared with the appropriate team members to improve our future guests' experiences. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,576 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.