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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn’t even get to stay there they canceled my reservation
A/C noisy, bad beds, o amenities like body lotion, shower cap, o conditioner, worn linens and worn towels, the exhaust fan in the bathroom was horrible noisy!!! The staff nice!!
Business response:
We are sorry for the inconvenience you had with our in-room amenities and for the maintenance issue you experienced. We're following up immediately with our team to take corrective action to assure other guests will not have the same experience. We hope you will give us another chance and stay with us on your next trip to the area. Sincerely, Hotel Management
Unpleasant It was noisy, dirty and smelled old and sour. The furniture needs updating. Carpets need cleaned. Unfriendly staff or man working the front desk. I will not stay here again. I ended up with ants in my car from the parking lot. Not a good experience at all. Never never again.
Business response:
Dana, thank you for your review. We apologize for the difficulties you encountered while you were here. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Don't stay here! Elevator was broke. Has to schlep our bags to the 3rd floor. 1st room we were given 324 was not cleaned! Next room we were given [after having to go back down to the front desk again!] was well over 100 degrees! Mold and ants in the bathroom!
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
There’s a lot of ants in the room, everywhere and the didn’t want to exchange room after found it we only stayed for one night. But at last we have a new room but no shampoo and lotion and not enough towels.
Business response:
Connie, thank you for being our guest. We are sorry for the issues you had in both of your rooms and regret the inconvenience it caused. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. Kindly note, in-room amenities and other items such as toiletries are available and complimentary at the front desk. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,576 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.