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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not my favorite There were ants all over my A/C unit by the window when I went to sleep. When I woke up and went to the bathroom in the morning all the ants had relocated to the bathroom vanity. When I turned around there was a cockroach crawling up the side of the shower. Room 212. Paying the extra 50$ to stay at the Hampton Inn right next door may be the better bet.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are sorry and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Terrible place! Ants everywhere, bathroom fans didn't work, air conditioners so loud couldn't sleep, very dirty, greasy tubs, most every drains slow or plugged!!
Business response:
Gary, please accept our apologies for the issues you encountered in your room and regret the disappointing stay you had with us. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of delivering a well-maintained room to each of our future guests. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
There was a family with small kids directly above my room and the only thing the kids did all day and night was run back and fourth making it hard to relax and my room smelled like cigarette smoke giving me a headache and the mattress was horrifyingly disgusting i even took pictures never again will i ever stay there EVER
Business response:
Thank you for reviewing your stay. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused due to the guest’s above. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I had paid for a king size bed but was given a queen size bed but was ok with that... I had 2 issues first was the elevator wasn’t working and had to get to my room which was in the third floor which I don’t mind if things break but elevators have been down for months and haven’t been fixed. My main issue was as soon as I entered my room the smell of i don’t know what exactly it was but smelled of some such of smoke
Business response:
Thank you for being our guest. We apologize for the inconvenience you had due to the lack of elevator service while you were here and the odor you experienced in your room. Please be assured that we have discussed your feedback with the appropriate team for review and action. We have also asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
The receptionist never asked if I need smoking or not smoking room , room was smelly a cigar a here ot , window was not clean , sooty always I stay en Elk Grove and was happy but not these time
Business response:
Cesar, thank you for taking the time to write us back. It is disappointing to read our team did not deliver their best and regret the inconvenience the odor issue in your room. Your feedback for the smell and service issue is shared with the front office team and the housekeeping teams to be more diligent and ensure such problems do not happen going ahead. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Just really bad It was awful wet towels dirty wash towels smell ants broken elevator hot hall way
Business response:
Gustavo, we apologize and regret the inconvenience you encountered when staying here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department to improve our service levels ensuring we deliver a restful stay to our future guests. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
I didn’t like anything the staff was rude , the whole hotel is dirty. They never not once came and cleaned or tightened up the room. The elevator was broke they ya sho sign up. Swat came and we could no go back to our room for hours that night. Staff was very rude and not helpful including front desk and housekeeping
Business response:
Thank you for your review. We are sorry for the issues you encountered in your suite. Your feedback will be shared with the housekeeping team for review and action. We also apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincer... read more
Terrible I never stayed at a place where you are charged for housekeeping. And when you requested they come to clean at 5 pm. Very poor customer service. The employees do not have uniforms they were street cloths. Evening time people hanging outside. I will not stay at this type of hotel again.
Business response:
Elaine, thank you for being our guest. Please accept our apologies for the poor service provided by our associates. This is not the impression we like our guests to leave with. Your feedback will be used to improve our service levels going ahead. Our housekeeping service is designed for a home-like experience offering guests least intrusion, but we are happy to offer it to you at a minimal fee. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
No room service, no breakfast, no smells good, limited devices connected to free wifi.
Business response:
Thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for not meeting your expectations and regret the inconvenience you had during your stay. There is definitely room for improvement, so it has been discussed with appropriate teams in an effort to enhance our service level ensuring our future guests’ do not experience the same. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minima... read more
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,576 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.