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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had reserved a one bed because me and my spouse were staying the night come to find out when I go to check in that they ran out and gave me a 2 bed why do I need a 2 bed it’s so unprofessional that if you see my reservation why do you let the room I requested run out that was so inconvenient for me we literally did not sleep good because of how small the beds where for 2 they really need to call the customer and inform them if they run out not just expect us to be ok with it so unprofessional and very dirty they have compu... read more
Business response:
Please accept our sincerest apologies as we were unable to accommodate in the room of your choice and regret the cleanliness issue you encountered. We have shared your comments with the housekeeping team to be more diligent in their efforts. We hope you will visit us again in the future so that we can try our best to provide you the room that best meets your need. Sincerely, Hotel Management
elevator was broken shelf and curtain broken small tv
Business response:
Thank you for the feedback. We are sorry for the issues you mentioned and regret your stay was not a pleasant one. Your comments have been shared with the appropriate team so that we can improve our service and facilities moving forward. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
For check in the staff member wanted the name of every person staying in each . Usually I only have to give my name because I am the one paying for the room and found them needing all this information odd and it felt a bit intrusive. I questioned the staff member why she need so much information and the only explaination she could give is because her manager said so . Also I paid for a cot and the staff had me carry up my own sheet for the cot and they only brought it up after I had to remind them . Lastly the only elevator ... read more
Business response:
Ree, thank you for taking the time to review our hotel. We were disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and the service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we are taking every possible measure to make sure this does not happen again. We hope you will consider a future visit so we can... read more
Business response:
Paul, we are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
No coffee in rooms No ice machine and no daily towel service and very limited TV and the breakfast was absolutely a joke stay away the owners are Soo cheap who knows what else there hidding
Business response:
Thank you for reviewing our hotel. It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you our way. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The outside looked nice. The bedding was bad, room eas clean but very wotn out.
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
I didn't like that the room's didn't have garbage cans,bath towels, and gave rooms where construction was going on.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I booked a room for this property, and an hour later I received a phone call that said "we dont have any rooms available and we cant check you in" even though rooms were still available online. The front desk was not apologetic at all and didn't offer to relocate me to another hotel.
Business response:
Please accept our sincerest apologies for the service and reservation issue you encountered. We are reviewing this situation to see what went wrong so we can avoid this in the future. Once again, we are sorry for the inconvenience you experienced due to this incident. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.2 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.