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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was nice in side, a full kitchen but no exhaust fan for the bathroom, that when the door is opened you enter the kitchen. no one want to smell that and food. but the room was a room. two beds, TV, fridge, bathroom with towels. But very uneasy feeling as i walked down the halls and in the lobby. also not really sure this doors shut in my room at least with out the top lock latched. but i stayed because i needed a room close to the highway for travel.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. Your comments will be shared with the appropriate team members to improve our future guests' experiences. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
Didn’t even get to stay there they canceled my reservation
A/C noisy, bad beds, o amenities like body lotion, shower cap, o conditioner, worn linens and worn towels, the exhaust fan in the bathroom was horrible noisy!!! The staff nice!!
Business response:
We are sorry for the inconvenience you had with our in-room amenities and for the maintenance issue you experienced. We're following up immediately with our team to take corrective action to assure other guests will not have the same experience. We hope you will give us another chance and stay with us on your next trip to the area. Sincerely, Hotel Management
Unpleasant It was noisy, dirty and smelled old and sour. The furniture needs updating. Carpets need cleaned. Unfriendly staff or man working the front desk. I will not stay here again. I ended up with ants in my car from the parking lot. Not a good experience at all. Never never again.
Business response:
Dana, thank you for your review. We apologize for the difficulties you encountered while you were here. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Don't stay here! Elevator was broke. Has to schlep our bags to the 3rd floor. 1st room we were given 324 was not cleaned! Next room we were given [after having to go back down to the front desk again!] was well over 100 degrees! Mold and ants in the bathroom!
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,601 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.