Extended Stay America - Sacramento - Elk Grove

Business response:

We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Please accept our apologies for the cleanliness and maintenance issues you encountered here. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management 

Business response:

Thank you for posting the review of your stay. We sincerely apologize for the difficulties you experienced during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Manage... read more

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay. We are sorry for the inconvenience caused in the first room and regret your stay was not a pleasant one. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

We are very sorry we failed to deliver the exceptional stay you deserved. We have no excuses to offer, but we extend our sincerest apology and want you to know that we are making adjustments and are working to deliver better stay going forward. We hope you will give us another chance, so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the smoke smell you experienced in your room and for not being able to resolve the issue to your satisfaction. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We have also discussed your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope you will give us an opportunity in the future to provide the ... read more

Business response:

Thank you for posting a review of your stay. We apologize you were disturbed by noise from other guests of the hotel. Please know our front desk is available to resolve issues, so we are sorry we were not aware of the problem, as we would have been happy to try and fix the issue or move you to another room. We hope you will consider giving us a second chance the next time you are in Elk Grove. Sincerely, Hotel Management 

Business response:

We apologize for falling short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management