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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’ve been staying here a couple of times a year for about 10 years now. The staff is awesome but the hotel is looking run down and the people that stay there are a little suspect. I felt really unsafe. There was a lot of commotion at night . Didn’t sleep too well. Won’t be back again.
Business response:
Tay, thank you for choosing us. Although you were pleased with the service provided by our staff, we apologize for your disappointment with the overall condition of our property and that you did not feel safe while you were here. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. Also, know our top priority is the safety and security of our guests and employees. We value your patronage and hope you will stay with us again. We are confident ... read more
English please I did not click on Spanish language. As soon as I checked in my neighbor was cooking foods and caused entire motel to alarm. My room stunk. Hhad to evacuate. The next morning at checkout the attendant had a terrible attitude was rude and asked her kindly to please tone it down. She should be fired in my opinion
On check out same dirt an papers in elevator People drinking at entrance And
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Dirty, worn down, and a lot of loud noises. The hotel’s location is remote, making it very scratchy at night. There are no signs of security, and the elevator needs a major make over.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
I was double billed! When I told them about it, they told me to dispute it with my credit card company!
Dirty room, nasty bathroom, never comeback again, bad service
Business response:
Thank you for taking the time to share your feedback. We apologize for the issues you faced with our service and in your room. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Also, your comments have been shared with the entire team to ensure we meet the high standards you expect from our brand every single stay. Thank you again, and we hope you will give us an opportunity to make this up to you on a future visit. Sincerely, Hotel Management
Outside was cleaan, the room was nice but there was no pool or ice machines. and no breakfast room, like waffles, bagels ect. very limited food. no vending machines.
Business response:
We appreciate you choosing our hotel. Although you had a pleasant stay, we are sorry as we couldn't hit the mark of your expectations for a perfect visit. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem oursel... read more
Filthy gross room. Smelt like wet dog. Our feet and bottom of our socks were black after walking around. Animal hair every where. We had a kitchen with nothing in it such as utensils or pots etc. The whole building smelt like weed all day/night. They do not have house keeping so room garbage was full. When I removed it into the hall way they came knocking saying we need to take it to the dumpster. Breakfast is coffee, packaged muffin and to go oatmeal packs.had a closet with no hangers which we needed for our wedding outfits... read more
Business response:
Please accept our sincere apologies for not being able to deliver you a clean and comfortable stay. Your feedback regarding the housekeeping issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,576 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.