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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed Power went out 30 mins into us checking in. Gave little to no concern for guests. When the power came on three hours later and for the rest of the night the ac didn’t work. Spiders the size of half dollars in the room as well. Condition of room was sub par.
Business response:
Thank you for the feedback. We were sorry to read that your stay was overshadowed by the power outage that took place. Although difficult to hear, reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerelyapologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Our guests deserve a clean, well maintained, and comfortable suite while staying with us, and we are sorry this was not... read more
The property was near the venue we were in town for, but the room was and facilities overall were very poor. My room smelled like smoke. The bathroom was in terrible condition with loose faucets and hard water. The entire hotel lost power on Friday night, and was not restored until early in the morning. Overall a very disappointing stay especially for the price.
Business response:
Thank you for the feedback. We were sorry to read that your stay was overshadowed by the power outage that took place. We also apologize for the odor and maintenance issues you experienced during your stay. Your concerns have been shared with the appropriate team to fix it immediately. We also regret that we did not merit the rate you paid. We hope you will consider and will give us the chance to serve you better in the future. Sincerely, Hotel Management
Poor desk staff. No smiles or welcome. Advertised breakfast consisted of coffee and trail bars. One washcloth for 2 people? Very small TV.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
So dirty. Soooo dirty. Is there a maid there? Sticky floor, cup up curtain, other personas hair all over, booger on shower curtain, room smelled of smoke.
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,576 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.