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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible I never stayed at a place where you are charged for housekeeping. And when you requested they come to clean at 5 pm. Very poor customer service. The employees do not have uniforms they were street cloths. Evening time people hanging outside. I will not stay at this type of hotel again.
Business response:
Elaine, thank you for being our guest. Please accept our apologies for the poor service provided by our associates. This is not the impression we like our guests to leave with. Your feedback will be used to improve our service levels going ahead. Our housekeeping service is designed for a home-like experience offering guests least intrusion, but we are happy to offer it to you at a minimal fee. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
No room service, no breakfast, no smells good, limited devices connected to free wifi.
Business response:
Thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for not meeting your expectations and regret the inconvenience you had during your stay. There is definitely room for improvement, so it has been discussed with appropriate teams in an effort to enhance our service level ensuring our future guests’ do not experience the same. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minima... read more
I’ve been staying here a couple of times a year for about 10 years now. The staff is awesome but the hotel is looking run down and the people that stay there are a little suspect. I felt really unsafe. There was a lot of commotion at night . Didn’t sleep too well. Won’t be back again.
Business response:
Tay, thank you for choosing us. Although you were pleased with the service provided by our staff, we apologize for your disappointment with the overall condition of our property and that you did not feel safe while you were here. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. Also, know our top priority is the safety and security of our guests and employees. We value your patronage and hope you will stay with us again. We are confident ... read more
English please I did not click on Spanish language. As soon as I checked in my neighbor was cooking foods and caused entire motel to alarm. My room stunk. Hhad to evacuate. The next morning at checkout the attendant had a terrible attitude was rude and asked her kindly to please tone it down. She should be fired in my opinion
On check out same dirt an papers in elevator People drinking at entrance And
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Dirty, worn down, and a lot of loud noises. The hotel’s location is remote, making it very scratchy at night. There are no signs of security, and the elevator needs a major make over.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
I was double billed! When I told them about it, they told me to dispute it with my credit card company!
Dirty room, nasty bathroom, never comeback again, bad service
Business response:
Thank you for taking the time to share your feedback. We apologize for the issues you faced with our service and in your room. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Also, your comments have been shared with the entire team to ensure we meet the high standards you expect from our brand every single stay. Thank you again, and we hope you will give us an opportunity to make this up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,601 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.