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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Outside was cleaan, the room was nice but there was no pool or ice machines. and no breakfast room, like waffles, bagels ect. very limited food. no vending machines.
Business response:
We appreciate you choosing our hotel. Although you had a pleasant stay, we are sorry as we couldn't hit the mark of your expectations for a perfect visit. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem oursel... read more
Filthy gross room. Smelt like wet dog. Our feet and bottom of our socks were black after walking around. Animal hair every where. We had a kitchen with nothing in it such as utensils or pots etc. The whole building smelt like weed all day/night. They do not have house keeping so room garbage was full. When I removed it into the hall way they came knocking saying we need to take it to the dumpster. Breakfast is coffee, packaged muffin and to go oatmeal packs.had a closet with no hangers which we needed for our wedding outfits... read more
Business response:
Please accept our sincere apologies for not being able to deliver you a clean and comfortable stay. Your feedback regarding the housekeeping issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Disappointed Power went out 30 mins into us checking in. Gave little to no concern for guests. When the power came on three hours later and for the rest of the night the ac didn’t work. Spiders the size of half dollars in the room as well. Condition of room was sub par.
Business response:
Thank you for the feedback. We were sorry to read that your stay was overshadowed by the power outage that took place. Although difficult to hear, reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerelyapologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Our guests deserve a clean, well maintained, and comfortable suite while staying with us, and we are sorry this was not... read more
The property was near the venue we were in town for, but the room was and facilities overall were very poor. My room smelled like smoke. The bathroom was in terrible condition with loose faucets and hard water. The entire hotel lost power on Friday night, and was not restored until early in the morning. Overall a very disappointing stay especially for the price.
Business response:
Thank you for the feedback. We were sorry to read that your stay was overshadowed by the power outage that took place. We also apologize for the odor and maintenance issues you experienced during your stay. Your concerns have been shared with the appropriate team to fix it immediately. We also regret that we did not merit the rate you paid. We hope you will consider and will give us the chance to serve you better in the future. Sincerely, Hotel Management
Poor desk staff. No smiles or welcome. Advertised breakfast consisted of coffee and trail bars. One washcloth for 2 people? Very small TV.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,601 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.