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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
mutiple issues with room, so first imperssion is a fail, possibly will try them agin in future
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
FILTHY Our first room still had dirty dishes in sink and bed not made. Second room still had dirty rag used to “clean” room in sink. Toilet had ring in it. Bathtub has mold around faucet and edges. Couldn’t turn on lights by bed because it was missing knob to switch it in. All around DIRTY! Should have left when we stepped into filthy elevator but it was very late
Business response:
We are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Noise in the middle of the night, guests stomping in their room. Front desk view was an industrial dryer machine Trash room in the hallway fill to the roof with garbage. Poor vaccum in the rug's room
Business response:
Thank you for reviewing our hotel. Please accept our apologies for the difficulties you experienced during your stay. We have discussed your feedback with the concerned teams in order to improve service and facilities moving forward. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Veronica, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Too much noise all night, don’t let sleep, the service horrible of the receptionist
Business response:
Please accept our apologies for the service and noise issues you experienced and for our failure to address them to your satisfaction. We are terribly sorry for the disruptions and hope that you will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. Sincerely, Hotel Management
Check in process was slow Room smelled of dog. Then gave us rooms with someone already there, twice. TV controllers didn't work, in both rooms. We finally asked for refund and left. We went next door to Hampton inn. Soooo much nicer for a few more dollars
Business response:
Thank you for your recent stay with us and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced as well as the fact that we did not completely address this to your total satisfaction. We have procedures in place to keep this from happening, so we can offer no excuses for this subpar performance. We have discussed your comments with our team to make the necessary adjustments so that this does not happen again. We can absolutely do... read more
Rude Management Staff I do not argue or try to be difficult. I'm a pretty reserved person, but this place genuinely is upsetting. I let the manager know we had arranged a non-smoking room, and asked to move. He said our room was non-smoking. Our room (300) was clearly not marked as other rooms, where he claimed the smoking rooms were, were clearly marked non smoking. I also explained we could tell it was a smoking room because it smelled like cigarettes! The whole hall did! We attempted to cancel and were not given a refund ... read more
Business response:
Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize that this was not your experience. Your concerns have been shared with our team, and we are looking into where we went wrong and making changes to our processes to better serve our guests. Thank you for choosing us for your stay. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
This hotel is trash. Rooms are dirty, AC/Heater didnt work. No pots and pans, Closet falling apart, furniture falling apart.
Business response:
Thanks for being our guest. We apologize and regret the inconvenience you encountered in your room. Each feedback is considered important, so it has been discussed with our housekeeping and maintenance department for review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
Linda, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.2 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.