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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled. Not very clean. Booked a room for four adults. Room and beds too small. Way too expensive for what it was. On par with motel 6
Business response:
David, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Disappointing Property needs some attention. Check-in went fine. Hallways had slight odor. Room had very unpleasant odor (could not place it, not sure I wanted to); ended up purchasing a room deodorizer and attaching to the A/C unit. Furniture could use a refresh...lots of scratches and marring. Room cleanliness left a bit to be desired. Thin mop strings left strewn about the floor (at least I want to believe that is what they were). Was warmly welcomed by a couple of hair-balls rolled up against the dresser. TV remote had b... read more
Business response:
Kathy, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Overall, two stars. Service at front desk when I checked in should have been immediate, shouldn’t have to wait for her to do laundry. Bathtub had a fast leak, so water was constantly dripping, loudly. Toilet was leaking from behind. Continental breakfast extremely disappointing, stale granola bar and coffee that was not hot.
Business response:
Francine, thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
It could and should have been a lot better... Stayed just one night with dog, so being dog-friendly was important to me. From the outside, it seems okay, standard hotel type building in the middle of a suburban area. However, once you are actually walking around the grounds, it will be inescapable how poorly they are taking care of the place. There is litter everywhere. Although there are many trash receptacles, every one of them is overflowing with debris piled around the exterior. A situation made worse by the fact that th... read more
Business response:
Stacey, it was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We have shared your concerns with our staff, and we are taking appropriate measures to ensure these issues are not repeated. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Parts of the room were not clean, room in poor repair: Door to bathroom didn't close, shelves loose, outlets worn out, bed had only very light bed cover, They did gives us extra blankets. Morning coffee and "breakfast" were non existent. Parking was insufficient, had to park clear around other side of building.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Flophouse The outside property is dirty, the lobby and elevator dirty. Unfriendly staff, patron and front desk staff yelling and arguing. Ghetto! Upside, there’s a Starbucks within walking distance.
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our top priority is to provide a clean environment for our guests, and we are sorry that it did not happen during your stay. We also apologize for the unpleasant experience with our associates. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management
The room could be cleaner, the microwave was dirty and the elevator floor is dirty. I did not feel good about taking a shower the room just didn’t look clean and fresh, even the floor in the room did not look clean. I will never stay here again.
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerel... read more
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,576 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.