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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beds were crazy firm. Only 3 pillows for 2 people. No gym. Had a bad smell on the second floor. Other guests were partying until 4am. Couldn't sleep through the noise. Had to alter my reservation and i had to call 7 times before someone answered the phone.
Business response:
We sincerely apologize for falling short of your expectations for a comfortable and enjoyable stay. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Waited 30 min for staff to return to the desk to check in. There were 3 of us waiting. Kitchen floor was very sticky. AC was not working. Wall control would not turn on. Woke to the bathroom floor covered in water. No one at the front desk to report this to.
Business response:
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
No front desk attendant No one was that the death for 2 hours and I was locked out of my Room
Business response:
Ralph, thank you for being our guest. We sincerely apologize for service issue and that our team took a considerable amount of time to help you out. Your feedback is shared with our team as it will be used to improve our performance going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Friendly staff, heater was not working
Business response:
Oanh, thank you for reviewing our hotel. Although we're glad to know you were pleased with the service provided by our staff, we apologize for the inconvenience you had due to the heater in your room. Please be assured that we have discussed your feedback with our maintenance team, and we're working with them to fix the problem you mentioned. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
The property was well maintained from the outside the inside is left things were falling off walls inventory with stacked in the hallways there were no wash cloths no ice machines the faucet in the tub was being held on by rust and the littlest amount of caulking as possible I took pictures a bugs the tub mold growing in the sink I would really like my money back for this hotel
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are sorry if any inconvenience you had while here. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Bare bones This was our first stay at this hotel brand and we won't be back. We need two things while we travel, a kitchenette and dog friendly. Extended Stay offers both (although their pet fee is higher than most, for no reason) but their amenities are sorely lacking. The kitchenette is just that: stove top, sink, fridge and microwave... But no dishes, cutlery or cookware. No dishcloth, one dishtowel and one packet of dish soap: but no way to plug the sink to do dishes! No paper towels, so any spill (from their lousy littl... read more
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not communicat... read more
Issued my room card to other people who had access to my room. Did not ask if I wanted a smoke free room. Had to make a trip back and change. Could not open door of room.was not aware you have to lift up on handle instead of down????
Business response:
Steve, we are sorry for the difficulties experienced at our front desk and for the behavior of our employee. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us and for your candid feedback. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Clearly not your best option but perhaps inexpen After hours check in so I expected there to be a bit of a wait. We were locked from entry until we called on the courtesy phone for service. The hotel appears to be worn down funny smelling and the entry floor in our room were sticky. It was a bargain for the night. You get what you pay for in this area.
Business response:
We sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
There was blood stains on the sheets. The fitted sheet didn’t fit and there was hair all over the place. The hair was in the flat sheet in the shower. Very disappointing. The staff didn’t even want to bring us sheets. She suggested us to come downstairs to get them. Dogs were also barking in the room next to us. Couldn’t sleep at all. Would never stay at an extended stay again.
Business response:
Thank you for reviewing our hotel. Please accept our apologies for the cleanliness and noise issues you encountered while you were here. We assure you that we have shared your concerns with our concerned team, and we’re working on our procedures in order to prevent such situations from happening again in the future. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.2 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.