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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel okay lactation. Affordable And has kitchen
Business response:
Thank you for your kind review. We are so happy that you enjoyed your stay at Extended Stay America. It is our goal to deliver great value at a fair price and we liked reading that we have accomplished just that. We appreciate your business and hope to welcome you again the next time you're in the area. Sincerely, Hotel Management
Cat Piss hotel Everything was completely dirty piled up trash in corners carpet was filthy
Business response:
Elmer, on behalf of our entire team, we would like to offer you our sincerest apologies for our hotel not living up to your expectations during your recent visit. We do not take cleanliness issues lightly, as we do believe this is priority #1. We have addressed this matter with the housekeeping associates in detail so that this matter does not happen again. We do hope you will consider giving us another opportunity to prove ourselves. Sincerely, Hotel Management
Room conditions Room was supposed to be smoke free but it smelt bad and the bathroom was stained with cigarette marks and outside on the toilet seat was old looking
Business response:
Debbie, thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have inspection processes that we may have missed; please accept our apologies for our failure in this area. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel... read more
What a mess This Hotel was a mess.... There was a constant problem with garbage in the parking lot. Bodily fluids in the elevator. Cannibus smell in our no smoking room.
Business response:
Michael, on behalf of our entire team, please accept our sincere apologies for our hotel not living up to your expectations. We will address this matter immediately with our Housekeeping team to come up with solutions to avoid this experience in the future. We hope you will consider giving us another opportunity to serve you. We look forward to welcoming you back again soon! Safe travels! Sincerely, Hotel Management
Upon entering my room i noticed the security latch on the door was missing a screw and therefore basically pointless to use. I also found two cockroaches in the room which was brought to the attention of staff and so far no resolution or contact from them even after showing them a picture and video.
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Convenient location. One time, elevator wasn't working properly, and I needed to ask for assistance. Desk person got it working again.
Business response:
Thank you for your review of Extended Stay America. We are glad you had an overall great stay and especially liked our convenient location. We are happy our staff assisted you well. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,560 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.