This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No shampoo, no conditioner, no coffee pots. shower room small
Business response:
Dear zhongjian, Thank you for the review. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. Your feedback is invaluable, and we invite you to give us another chance, assuring you of a more positive experience.Sincerely,Hotel Management
When given our room the door lock was broken so we told management this and they shut the door and said someone will look at it but we would still be in the same room but when we said we were uncomfortable being in a room with a busted lock they complained before giving us a new room.
Business response:
Dear Alexa, Thank you for taking the time to share your feedback with us. We sincerely apologize for any disappointment caused by our staff's performance. We are committed to addressing your concerns and ensuring that all guest requests are handled promptly and professionally. It would be our pleasure to have the opportunity to make it up to you and provide you with the relaxing stay that you deserve.Sincerely,Hotel Management
VERY DIRTY ROOM
Business response:
Dear Michael, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Thank you for choosing us, and we hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,Hotel Management
Yuck Bugs in the refrigerator, hair in the sinks and bathroom
Business response:
Dear Rodney, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Thank you for choosing us, and we hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,Hotel Manageme... read more
Filthy, smelly rooms Check in took 1 hr 19 minutes. The front desk person was not well versed with the system and had to call help desk, wait for an update and then needed help again to check me in. Room was smelly. Bathroom was filthy with spots and smudges. Did not seem like it was cleaned in the last 10 days.
Business response:
Dear Preet, Thank you for sharing your feedback. It is disappointing to know about the delay in getting your room on your arrival, and we will rework it to ensure such incidents are better handled in the future. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you had upkeep issues in the room. Let us discuss this with the housekeeping and maintenance team and ensure this act is taken as a priority. Our front desk team is always there to help you with the hotel's ... read more
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.