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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean hotel The room was clean, had no cooking utensils but you old have gone to front desk an gotten them, the WiFi.kept cutting in an out.
Business response:
Michael, thank you for choosing Extended Stay America for your recent visit. We are glad you had a pleasant stay overall, and you liked our clean rooms. However, we regret your disappointment with our hotel's policy and also apologize for the issues on the internet. Your feedback will be shared with the team to fix it. It was a pleasure hosting you, and we hope to see you soon. Sincerely, Hotel Management
Checked in, walked into the room, the TV was on, then walked into the bathroom and there was a large wad in the toilet. Walked it because it looked like somebody was staying in the room. Lady at front desk was nice, and gave me another room but said "sometimes people break into the rooms". I only spent $100 for my stay, and I guess I got what I paid for, but goodness, I wouldn't stay there again.
Business response:
Thank you for providing feedback about your stay. We apologize for the mix-up with your room and the inconvenience this caused you. Our goal is to provide exceptional service to our guests, and we are sorry this was not your experience. We are following up on your comments so we are more consistent in our service delivery. We hope we have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
Dont believe the pictures Not a good area but staff was great. Definitely not a place to go out at night alone.
Business response:
Kimberli, thanks for choosing Extended Stay America. We glad to read you had a comfortable stay and liked the service provided by our staff. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We look forward to having you as our guest again soon. Sincerely, Hotel Management
this place was nice no complaints
Business response:
Debbie, thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
No bath towels, only hand towel and wash cloth. No remote for tv. I went to get a remote, they gave me one at the hotel desk, it didn’t work. Positive note, I requested a fork and they gave me one :)
Business response:
Thank you for staying at our hotel. We are sorry for the issues you encountered and regret your stay was not a pleasant one. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The Lobby Associate Alexdria was Very Rude & Disrespectful to my & I. We have enjoyed our stay in the past obviously not @ this location. I wouldnt recommend this location at all until Management issues are carefully given Special attention to.
Business response:
Thank you for letting us know about the rudeness of one of our staff members. We are extremely concerned with this behavior, and we apologize for this disrespect. Our staff genuinely cares about providing an enjoyable stay for all of our guests, and this isolated incident is not a reflection of our usual service standards. Our team has spoken with the associate to remind her of our main goal is to provide outstanding customer care to our guests. Again, we apologize for the unpleasant experience and hope you will reconsider a... read more
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,560 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.