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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was very friendly but the room smelled and the parking lot was very unsafe .
Business response:
Joanne, thank you for choosing Extended Stay America for your recent visit. We are glad you liked our friendly service and had an overall good stay. However, we are sorry for the odor issues in your room, and the safety issues, you felt in parking. We will share your feedback with the appropriate team member and will ensure to resolve it. We value your business and hope this did not overshadow an otherwise great stay. Thank you again, and we hope you will be back to see us soon. Sincerely, Hotel Management
No daily maid service. Could not turn on all lights.
Business response:
We appreciate you staying with us. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the front desk. We are grateful for the feedback y... read more
I Love the staff and management and their willingness to make sure your stay there is comfortable etc...
Business response:
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
This property Can use some modernization. The walls were paper thin where I could hear my neighbors conversations clearly and the TV was so small it looked like a computer monitor. The one plus was my room, although old, was clean.
Business response:
Thank you for being our guest. Although you liked your well-kept room, we are sorry we missed meeting some of your expectations. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Would never stay here again. The room had a terrible smell, shower had hair in it, the water pressure for the shower is nonexistent, you have to pay for WiFi for it to actually work, overall you get what you pay for.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Pulling in I notice the homeless have taken up residence as well as some local drug dealers. Upon check-in, the front desk tells me to let them know if the elevator is clean and that it should be because she just did a check. Unfortunately someone had urinated in the corner. I also notice some permanent residents living there. I go to my room and the door pops open without the key. My non smoking room reeks of cigarettes and it appears as though someone had been relaxing on the bed. It was midnight, I was exhausted, and had ... read more
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,560 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.