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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The smell
Business response:
Dear Humberto, Thank you for choosing us. We apologize for not meeting the hotel's cleanliness expectations and for the inconvenience caused. Also, we understand your disappointment with the smell concern you mentioned, and it is being checked. Your feedback is important to us, and we have shared it with the housekeeping team to improve the condition. Our front desk team is available to help you always. Please stay with us again and give us another opportunity to provide you with the seamless experience you deserve. Thank yo... read more
Everything
Business response:
Dear tou, Thank you for taking the time to leave this review. We're genuinely sorry for your less-than-ideal experience at our hotel, and we wish we had the chance to address your concerns during your stay. Our top priority is ensuring our guests enjoy a comfortable and relaxing experience, and we're disappointed that we fell short of that for you. We hope you'll consider giving us another opportunity in the future, as we're committed to providing you with a much-improved and more satisfying stay on your next visit.Sincerely... read more
Disgusting motel, terrible experience! This place was disgustingly dirty, people were screaming and fighting outside our room in the middle of the night, another guest near us had blood on their towels and we had dirt in our bed. Plastic bags wrapped around the smoke detectors on the ceiling. The shower was dirty and looked like it hadn’t been cleaned in ages. The toilet wouldn’t flush. The sheets didn’t even smell clean.
Business response:
Dear Stefanie, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. We are committed to ensuring this does not happen again, so we have shared your feedback with our team so these issues do not occur again. We are grateful for your patience during y... read more
Roaches in the room Roaches in the room. The towels were paper thin. Don't stay here it's disgusting.
Business response:
Dear Pedro, Thank you for taking the time to write a review of our hotel. We are sorry about the issue in your room during your stay. We understand that every detail matters and can assure you that we have procedures in place regarding these concerns, and we hope you will see this as the isolated incident that it was. Thank you again for your candid feedback. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.