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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing to say other than it's not a place for me
Business response:
Dear Ron, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
I couldn’t stay here- the room was dirty, the deadbolt was bent, and it looked like someone had kicked the door in so uncertain if the door lock would hold. Clerk recommended I NOT go to the restaurant next door but order in instead. Men loitering in parking lot, and pot smoke in the elevator. The clerk was very apologetic, accommodating and canceled my stay. I ubered elsewhere and am very happy I did.
Business response:
Dear Alice, We appreciate you choosing our hotel and taking the time to share your concerns. We apologize for anything other than a completely satisfying stay. We take these issues seriously and are committed to improving in these areas to ensure all guests have an enjoyable experience. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management
Bed and towels clean. Elevator and stairwells smelled like pee. TV signal only worked intermittently. Called front desk for assistance and no one answered.
Business response:
Dear Diana, Thank you for sharing your review. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. Please be assured that we will address the issue to prevent similar situations from occurring in the future. It was an honor to host your visit, and we hope you will give us an... read more
Elevator smelled like Urine. Dirty underwear under the bed. Room was filthy. Trash was stacked so high in the stairwells it was falling all over. Disgusting place inside and out.
Business response:
Dear Tim, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. What you experience is unacceptable and does not represent the standard we aim to maintain. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again ... read more
Unsafe environment; not a real breakfast; not friendly
Business response:
Dear Shifa, Please accept our apologies for not meeting your expectations regarding our service. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. We also apologize for your disappointment with our complimentary grab-and-go breakfast. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope we can leave y... read more
Did not feel safe. Sketchy people, men sitting in parked cars for extended periods. Elevator smelled like a urinal. Needed an inexpensive place for one night but this was a bad choice for me.
Business response:
Dear Patricia, We value guest feedback, and we thank you for taking the time to share your feedback. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. If your visit is not going as expected, we encourage you to reach out to anyone on our team so we can quickly and efficiently address your concerns, as we want to create great experiences for all of our guests. We will address this with the concerned associates and hope you give us another chance to provide you with the exceptio... read more
Very very very dissapointed
Business response:
Dear Guadalupe, Thank you for your candid review; we apologize if your stay was anything other than perfect. Your experience does not represent our usual performance, and we regret not meeting your expectations. We will address your feedback appropriately as we are always focused on improving in these areas so our guests have an enjoyable experience when staying with us. We hope you will consider staying with us again, as we would love to provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.