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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I paid for a double bed suite and when I showed up after working all day and driving 3 hours they did not have my room. After speaking with several people at Expedia and the hotel staff we were able to get 2 separate rooms with one bed each. Not a good experience at all, but the staff was nice and accommodating.
Business response:
Dear Rose, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to better serve you in the future. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
Internet did not work in the first room Bad plumbing in one of the rooms. Fridge was dirty. we were able to switch rooms it was still dirty and Tv was low. the internet is free but you have to pay if you want better internet.
Business response:
Dear Jiaymeta, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We have discussed your comments with our team and will make changes to serve our guests better. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management
There was un dry floor stain on floor when i got out the shower it turned my feet brown
Business response:
Dear Bill, Thank you for choosing our hotel and sharing your feedback. We always aim to exceed our guests' expectations in every aspect of their stay. Therefore, we apologize for not doing so on this visit. We regret any oversights in preparing your suite, as a room should only be made available after we serviced and inspected it. We will share your comments with our housekeeping team to prevent such matters from affecting future guests. Thank you for bringing this to our attention, as we are committed to improving our servi... read more
Bad service I have had horrible horrible service and lies told to me regarding my stay, my room and the workers just do not care, except for two female workers the rest of them should all go through some customer service training!!!
Business response:
Dear Heather, We are sorry that we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. We always aim to follow up and resolve everything to your satisfaction; therefore, we are disappointed that our team was not as responsive as they should have been in addressing your concerns. Please be assured we will review this incident with our staff to handle such situations better. However, we are glad you liked the service provided by some of our team. We hope to have ... read more
Bad service My room smelled like smoke the whole weekend I stayed I bought febreezto try and get the smell out but I didn’t work. Front desk is terrible it’s been almost two weeks and I haven’t received my deposit. I called and the guy told me to call 30mins later because he was busy so I did and no one was picking up the phone so I called again 30mins later and still nothing…. Waited and called again 30mins later and still no pick up.
Business response:
Dear Fermin, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel and good customer service set the tone for a wonderful stay. Our hotel is committed to ensuring cleanliness and paying attention to every guest’s needs. Therefore, we regret this was not your experience, and we are sorry about the smell and to hear the staff is not responsive to your attempted number of calls. We will ensure this is addressed appropriately so this does not happen again. We hope you will return on your next visit ... read more
My room was dirty, there was dead bugs everywhere and when I told the worker, I didn’t even receive an apology all that was said was that they’ll leave a review. When I checked in there was a bug on the counter and when handing me my id back he used my id to push the bug off the counter and only apologized after I said something. There was arguing in a nearby room in the middle of the night. The overall stay was unpleasant.
Business response:
Dear Dasha, Thank you for taking the time to give us your feedback regarding your recent stay. We are disappointed to read about the concerns you had with your room. Our housekeeping team will address this on a priority basis, and we are confident this will be avoided. Please give us a second chance to deliver the experience you should always expect from our hotel.Sincerely,Hotel Management
When I arrived to checkin, I had to wait over 40 minutes for someone to come to the office and check me in. The manager was very rude when I complained about the wait. The outside of the hotel was very dirty with garbage everywhere. The inside of the room was decent for the price but I would not return due to the customer service received by the staff.
Business response:
Dear Crystal, Thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we apologize for the concerns you experienced during check-in. We have discussed your problems with the appropriate staff to ensure we better serve our guests. Thank you for providing us with your honest feedback, and we hope we will have another chance to provide you with better service the next time you visit this area.Sincerely,Hotel Management
Poorly maintained property Bed was okay but the rest of the room was dirty. Floors (linoleum) looked like they had not been mopped in weeks. Bathroom sink was stained. A stranger knocked on my room door at 11:30pm. I did not answer but it was very scary.
Business response:
Dear Wendy, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with your travels.Sincerely,Hotel M... read more
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.