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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
James, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
The first thing was there was $100 deposit then once we get into the room does cockroaches in the room it's disgusting it was the dirtiest freaking Hotel air vent into my life disgusting not happy at all and the deposit have $100 a day forced on us after we already pay for it through Expedia we don't get back for two days which is totally unacceptable!
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
Inconsiderate I was in a car accident on my way to pay for another night when I was told by front desk if I wasn't there in time they would take my stuff out of the room. I asked her could she make an exception since I was just in a car accident and she replied ... No
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
The room smelled really bad bed was very uncomfortable some of the electric plugins did not work some of the light did not work
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. We aim to exceed all our guests' expectations - especially the cleanliness of our facility - so we are sorry that this was not your experience. We will be more diligent following established protocol so we do not repeat what you experienced. Also, your review has been shared with our maintenance team to review and rectify the issues you mentioned. We hope you will consider giving us a chance in the future so we can pr... read more
The people who checked me in and out we’re very nice and friendly and had great customer service but there was hair all over the room like from someone who had shaved and it looked like they had emptied the razor out all over in the bathroom and the bed. And because it’s more of a long-term type hotel you could tell that the rooms were very Lampton and mostly maintained and looked clean until you looked closer but for the most part was pretty beat up I only needed a place to stay for four hours so it did the job but I had a ... read more
Business response:
Dear Katie, thank you for sharing your experience and for choosing us for your short visit to the area. We are so sorry we failed to provide you with the fresh and clean accommodations you had hoped in order to relax and rejuvenate. Clean accommodations are expected and we are also a non-smoking facility. Both of these concerns have been addressed with our team and we are working to make sure such impressions are no longer left with our guests. Thank you for the opportunity to improve and we hope to make this up to you shoul... read more
Business response:
Lidia, we appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
Poorly maintained, no pillows, towels, blankets. Poor neighborhood.
Business response:
Mark, thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,560 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.