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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Homeless everywhere, area is shady, seems like a lot of people walking around premises are crack head. It doesn’t look like a safe hotel to stay.
Business response:
Dear Julius, Thank you for staying at our hotel. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Took
Business response:
Dear Kosina, Thank you for choosing our hotel for your time in Sacramento. We want every guest to enjoy the seamless service and accommodation they deserve; therefore, we sincerely apologize that this was not your experience. We hope you will allow us the opportunity to regain your trust next time your travels bring you our way.Sincerely,Hotel Management
I have stayed here a few times. Seems like they’re constantly changing owners. Checked in and front desk guy was on the phone. Kept the call on speaker the entire time during check in, minimal engagement other than to ask what I needed and basic check in info. Asked about parking pass, said I didn’t need it. Next morning woke up with a tow warning on my car. Someone’s dog was barking all night and I could hear yelling outside, sounded like someone being told to leave the property but nothing more happened. Just kept hearing ... read more
Business response:
Dear Stephanie, Please accept our sincere apologies for not providing the attentive service we strive to give every guest. We have shared your comments with our team so we can take the appropriate action moving forward. We apologize for the noise issues you experienced. Please know our front desk is staffed around the clock and is happy to assist you while you are here. We appreciate your business and hope to have you as our guest again soon.Sincerely,Hotel Management
I liked that the property was off the freeway. I didnt like that the heater did not warm up my room even after 2 hours of having it on. The heat air was more cold that i had to turn it off. The staff was not welcomed when i checked in. But i was more disappointed of the heater and the bed that i believe has wheels because even with a simple turn the bed would move. I dont think ill be going back
Business response:
Diana, Thank you for your recent stay and for taking the time to leave a review. We want every guest who stays with us to have a relaxing, rejuvenating visit. We are disappointed this was not your experience, and we hope you will accept our apology. Please know our front desk associates are always available to help make you as comfortable as possible. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve.Sincerely,Hotel Management
Stains on carpet. Stains on desk chair. Splatters of liquid on the headboard by where I am supposed to lay my head. Every corner of the room filled with a strong musty pungent mold and smoke odor. The sheets were clean however.
Business response:
Dear Brandon, thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well and the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our most sincere apology for the inconvenience you experienced. We will follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel... read more
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.