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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A lot of homeles around the hotel, looks dirty.
Business response:
Dear Maria, We are disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
they didn't have a room for us We showed up and they said they didn't have a room. We spent hours late at night in an unfamiliar area looking for a room. Most places were sold out. There were homeless people all around this place.
Business response:
Dear Guest, thank you for sharing your review. We are sorry about the issues you experienced with our front desk and even more, so we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team.Sincerely,Hotel Management
Filthy Filthy and poorly maintained
Business response:
Dear Craig, thank you for the feedback on your recent stay. We are very disappointed that your feedback referenced the description of our hotel as "filthy." Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us anothe... read more
NOT WORTH IT A/C to room did not work and they did not have another room to offer, plus did not offer a discount.
Business response:
Dear Bobby, thank you for choosing to stay with us. Please accept our apologies for the concerns you had with the air unit in your room. We will address this appropriately, and we want to thank you for your patience. We appreciate your feedback as we are dedicated to improving our guest experience. Everything we do is aimed at providing you with an excellent hotel experience. We hope to have the chance to prove it to you on a future stay.Sincerely,Hotel Management
Need a lot of improvements The staff was great. They were very nice, helpful and attentive. The hotel however was very dirty. Start with the key card……..my door will not open until the 4th attempt……consistently. The floor was dirty with water marks all over…..it obvious that it had not been mopped for a very long time. No trash can in the whole room (bedroom, kitchen, bathroom)…..definitely had my shoes on the whole time I was in my room. Found dirty q-tip, black……I think it was used to clean crack pipe. Broken hardwares in ... read more
Business response:
Dear Dave, we apologize for the issues you experienced during your recent stay with us. We appreciate your feedback, as it lets us know where we have room for improvement. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly clean and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the ci... read more
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.