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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked and had a reservation that was fully paid. After an 8 Hour Drive when I arrived they had given away my rooms and told me they were fully booked and said there was nothing they could do for me. There was only one person working the hotel and it was his first day on the job and didn’t know what to do.
DON'T STAY HERE WORST PLACE EVER!!!!! No nightstand so phone and alarm clock were sitting on top of bed side lamp. Floor was dirty black. No trash cans in room. Paid for a King bed got a queen. No cooking utensils. Crazy guy next door screaming from 10 PM until we left at 7 AM. Complained and they did nothing but knock on his door.
Business response:
Don, thank you for posting a review of your stay. We regret the unpleasant visit and that we were not able to provide you with the suite of your choice. We also apologize for the cleanliness issue you encountered in your suite and the inconvenience this caused. Please be assured we will address this with our housekeeping team to ensure we are flawlessly preparing each room for our guests. For future visits, kindly know that the kitchen amenities you were looking for are available at the front desk. Our brand standards requir... read more
Unsanitary room Room smell like cigarettes, had flies over the bed right when I enter. Customer service name Chris bad service. Place smell like marijauna . Very dirty room. Couldn’t stay over night due to uncomfortableness.
Business response:
Viengkham, we want to thank you for your recent stay with us and for taking the time to post your review. We apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process, and for that, we are sorry. We will share this with the appropriate individual to take corrective action and improve our service going forward. We can absolutely do better, and we hope you will give us the opportunity in the future to prov... read more
Shower head was clogged. Daylight coming from door jam. Walkways dirty.
Business response:
Mike, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Don’t Do It Overbooked. No one called me. I showed up and they had no rooms for me. It was a nightmare.
Business response:
Jonathon, thank you for taking the time to share your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Where do I start? I reserved 2 rooms with 2 double beds in each months in advance only to get there and find out they never have double rooms available and that I was being given 2 rooms with queen beds. Bed sharing was not appropriate so of our party had to spend 3 nights sleeping in a crappy, broke down recliner. Door lock on one room was broken and no one was available to fix it. No extra TP in bathroom and only 1/4 roll left on the spindle. The carpet was absolutely FILTHY, obviously not vacuumed in a very long time. Dis... read more
Business response:
Leigh, thank you for choosing our hotel and taking the time to share your concerns. First of all, we are sorry for not providing you with the room request you booked for. We do try to honor these requests, but sometimes we do not have the room unoccupied or ready to use. We realize the importance of first impressions, and fresh, clean accommodations are a must to set the tone for a great stay. We apologize for not meeting this expectation. We have addressed this with our housekeeping staff, and we are confident this will not... read more
I don’t spectate too much, but place was dirty, non smoking room smells a cigarette, they offer brakefast and was an intermittent service. I think the owners are not interested about their business. This was last time.
Business response:
Arturo, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
I was charged more by booking with Hotels.com and had to wait for about an hour and a half before i could be checked in, due to a lunch break. Service was not very inviting and no airport shuttle.
Business response:
Thank you for taking the time to share your feedback. We are sorry for the predicament with your reservation and apologize for the inconvenience this caused. We will review this with our team to see what transpired and make sure we are well-poised to serve you better. We will also share your comments with our team regarding the service issues you experienced, and rest assured, we will take the necessary actions to elevate our service levels. We hope you will reconsider a future stay as we would welcome the opportunity to reg... read more
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.