This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was ok, but would not stay there again. The staff was the only reason I would give this place a thumbs up.
Business response:
Tulio, we appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
No complaints of the property or the location. Close to freeway.
Business response:
Thank you for being our guest. We are pleased to know you enjoyed our location and had a pleasant time with us. We appreciate your feedback and hope to see you again for an even better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The parking was nice,along with a continnetal breakfast: I was upset that I reseived no roon service, no clean linen,bed made up on my own.
Business response:
We apologize for as we didn’t explain our housekeeping policy to you upon arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We will make sure our front office team communicates this without fail going ahead. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
This place was horrible. I showed up at 1 am after driving 8 hours n was told to sit in my car till 2:00 am to check in. Then all they had was a smoking room. Sink was clogged and full of water. I stayed few hours n left. Next day they said they didn’t have another room so I just didn’t go back in and wasted $150
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Just no! The room was filthy, with black crud around the sink and tub drains , what appeared to be semen on the bedspread, and a serious cockroach infestation. For this they had the gall to charge a $25 per night cleaning fee for the dog plus a $100 deposit. Arrived after 11 PM and left at 1AM
Business response:
Dan, thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. We assure you that we have discussed your feedback with the appropriate teams, and we will be more diligent in our efforts. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,560 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.