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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place was over sold, it was late and I needed to get up at 3 am to catch a flight. I had to book at a different location and travel there. Not happy about the experience. I waited nearly an hour before the front desk told me the issue. I need to be refunded for the night. It was at Extended Stay in Sacramento.
Business response:
David, thank you for the candid review. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Disappointing Chipping paint in bathroom on ceiling and various items in disrepair. Plumbing issues, and overall cleanliness disappointing. Service desk left unmanned for at least 1.5 hours while we were locked out of our room during normal business hours. Among other issues.
Business response:
Thank you for your recent stay at our hotel. We apologize for any service issues you encountered and the concerns you outlined. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
the cleanliness and the conditions of the furniture are very old the bed makes a lot of noise when you want to move to a different position
Business response:
Salvador, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Never again The staff was kind but my guaranteed double bedroom I was told was overlooked only as I arrived there. Did not get the room I paid for. The change rooms due to homeless smoking outside of my room. Room was damaged and unclean. The 2nd one we are moved to was better but The smoking and pot smoking in front of our door and in the parking lot is and in the park a lot is outrageous. I believe this must have been a section 8 hotel also. Is too many animals dogs barking. Felt unsafe while in the parking lot and in the ... read more
Business response:
Deborah, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on these matters and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
There is garbage all over the place. They might be short staff. All the garbage can all over the properties are full and over flowing. There are cars that look like Abandon but all park in the properties.
Business response:
Christian, Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management
Not even average Service was terrible, people just hanging out all night long in the parking lot, room smelled like mildew the door jams show rooms had been broken into before. Would not recommend, pay a little more for service and security.
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Can’t check in at 1:15am! I was passing thru Sacramento area and needed to spend a night. This property did not allow me to check in at 1:15am and asked me to come back in an hour! Folks, you don’t have to put up with this attitude as a paying customer, there are many options in the immediate area!
Business response:
Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the front desk team, and we are following up to determine how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.