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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
The room smelled like smoke and i found multiple cacaroach in the room! And one was in my food... i took a picture as well
Business response:
Dear Guest, thank you for taking the time to share your concerns with your review. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. Thank you for bringing this to our attention. Since your review is anonymous please reach out to us directly at the hotel so we can obtain a suite number. Thank you and we look forward to speaking with you. Sincerely, Hotel Management
Dirty Dirty bathrooms with hair on the shower walls and sink adding the so dirty mirror. Place smells too
Business response:
Gilma, thank you for being our guest. A clean room is the essential part of a guest's stay, and we apologize for not being able to deliver you with one. Your feedback is discussed with the housekeeping team to ensure our future guests aren't disappointed going ahead. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Front desk lady was awesome. Room was nice and very clean. Free muffins and coffee in the morning.
Business response:
Please accept our gratitude for taking the time to post such wonderful feedback about your stay at Extended Stay America. It is nice to see that you loved your room and that front desk associate made your visit a memorable one. We hope you are already planning another visit our way. Thank you again! Sincerely, Hotel Management
Nice value , good location , lots of rooms , near all services
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed our ideal location and were happy with our affordable rates. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The check-in process was slow and tedious. I have never been through that when I stayed at other extended stays. Not sure of the reason. I also did not like that they put a $100 charge on my credit card even though I had paid in full through Expedia.
Business response:
Steven, thank you for reviewing your stay at Extended Stay America. Although it seems you had a pleasant time with us, we are sorry for the issue you had with the charges. Please feel free to reach out to our front desk as our associates will be happy assisting you further regarding the same issue. We appreciate your business and hope to see you again on your next visit to this area. Sincerely, Hotel Management
Business response:
Erik, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Roaches and loud neighbors This place has roaches and loud guests. The area is nice but the clientele who stay here do so for the great price. Do not believe Hotels.com if they say anything around 60 is a deal to stay here. It's a roach infested motel.
Business response:
Joshua, thank you for posting a review. Please accept our apologies for the roaches in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are sorry and hope you will consider... read more
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,560 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.