Extended Stay America - Sacramento - Northgate

Business response:

Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay. We apologize for the service and noise you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate teams, and we're reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Suresh, thank you for staying with us. We apologize for the "uninvited visitors" you reported in your room and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we’re working to ensure procedures are being followed to prevent future infestation. We appreciate your feedback and hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Kenneth, thank you for being our guest. We are sorry for the unpleasant stay you had with us and for the issues you had in your room. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Managemen... read more

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with Johanna for taking good care of you. It was a pleasure to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

We would like to offer our sincere apologies for the cleanliness you encountered in your room and that our staff didn’t action your complaint. Please be assured that your comments have been discussed with our team members, and we will be working hard to improve our service levels going forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management