This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is the second time in a row I have stayed at this location and have had to wait outside for nearly 25-30 minutes for someone to finally arrive at the front desk. After another 20 minutes I was finally checked in to my room.
Business response:
Bryan, thank you for sharing your review and the details surrounding your recent stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We hope you will give us another opportunity to deliver the service and hospitality you deserve should your travels bring you back to our area. Sincerely, Hotel Managemen... read more
Could not get checked in due to nightly audit I do not recommend this hotel. Our arrival at the Sacramento airport (SMF) was delayed by several hours. Our revised schedule had us arriving around 12:30am, so we decided to get a reasonably-priced room, rather than drive 2 hours home. I made the reservation and received a confirmation. However, when we arrived at the hotel at about 1:15am, we were told they could not check us in because the ‘nightly audit’ was running and we could not be checked in until the process ended, whic... read more
Business response:
Cathie, thank you for your review. We are sorry for the inconvenience you had due to the night audit. This is not the kind of impression that we want our guests to have. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
Luggage was stolen from room while out to dinner, TV remote didn’t work and no towels in the bathroom.
Business response:
Abraham, thank you for sharing your feedback. It is concerning for us to read your comments about the theft of your money at our property, and we are sorry for the inconvenience caused. You have our assurance that we will address your comments appropriately. Thank you again for your patience. Sincerely, Hotel Management
Sketchy This hotel is scary. There were cockroaches coming out of the cracks in the parking lot. Elicit businesses being run out of hotel rooms. The lobby was in disarray. Homeless people living out of their cars in a vacant lot next to the parking lot. The sink in my bathroom had a broken faucet. Everything smells like a public laundromat.
Business response:
Kalon, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.