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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would like a refund. the toilet was dirty and the room wasn’t cleaned. they had three other guests w same issue and couldn’t put me in a clean room. i had three kids and wanted to leave but we needed a place to stay. very unprofessional.
Business response:
Tanya, thank you for your review. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that, we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
First room had garbage on the floors, countertops had crumbs and the floors were sticky. They moved me to another room that was also disgusting with empty condom wrappers on the floor, white stains on the desk chair and a broken shower. The third room was a bit cleaner but had a leaking faucet that ran all night. Horrible, disgusting, experience. Definitely would not recommend this place to anyone.
Business response:
Will, it was disappointing to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered in your rooms while you were here. Your frustration is understood, and we have discussed your feedback with our housekeeping team to take corrective measures to improve our accommodations. Please consider a return visit to our hotel so that we can enhance our impression on a future date. Sincerely, Hotel Management
This place was terrible. The room and halls smelled like cigarettes. The staff never answered the phone. They could not find the reservation initially and when we complained they just blamed Expedia. The room itself was dirty - counter and floors. The remote control for the TV didn’t work. The windows stuck and in fact didn’t close all the way.
Business response:
Please accept our apologies for the odor and cleanliness issues you mentioned which made you feel frustrated. Your feedback is essential, so we have discussed it with the head of the appropriate team to ensure we deliver a comfortable stay to all our future guests. We also apologize for the inconvenience you had at check-in and that our front office team was not available when needed. Your feedback is discussed with them as it will help us improve our service delivery moving forward. Again, we are sorry for this unpleasant e... read more
When I checked in at 8 p.m., the room they gave me still wasn't ready. the sheets were in a big pile on the bed and there were no towels. They gave me another room, but I had to use hand towels until the next day because there were no bath towels.
Business response:
Robert, thank you for being our guest. A well-appointed room is the most significant part of any travelers' stay, and we would like to offer our sincere apologies for the inconvenience you had in your room. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a ch... read more
Room was disgusting. What I hope was food splattered on the wall behind the table and what I’m pretty sure was feces on the bathroom door jam. Fridge made a grinding noise the whole time, outlet with alarm clock and lights didn’t work, and microwave was absolutely gross. Not looking for 5 star here, but this was bad. I left at 5am and went elsewhere. Very different experience than in Reno.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We appreciate your patience and regret the inconvenience caused. We value your feedback and hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Bad buisness The toilet would not flush unless I put water in the back of the toilet. The bathroom sink was clogged up and the stopper in the tub was completely broke.
Business response:
Almonica, thank you for your review. We are sorry for the issues you encountered with your bathroom. Your feedback will be shared with our maintenance team for review and action. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Worst than Motel 6
Business response:
Catherine, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.