This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was disgusting and felt unsafe. Do not bring your family here, do not stay here.
Business response:
Thank you for choosing our hotel. We are sorry you were disappointed with your stay and regret the inconvenience it caused. Kindly note, our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. We hope you give us a chance to redeem ourselves in the near future. Sincerely, Hotel Management
Room smelled had a strong odor and felt like it was a smell that was in the carpet. I will never stay here again. I tried to cancel and they refused my cancellation.
Business response:
Thank you for your review. We apologize for the bad odor coming from the carpet and that this put a damper on your stay. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The phone didn’t work. The stove didn’t work. Lights didn’t turn on. There weren’t enough towels. Literally one and wash cloth. No toilet paper, just had less than half a roll, there was no back ups. I had to go down at 6am to get toilet paper because the phone didn’t work.
Business response:
Thank you for your review. We apologize for the difficulties you faced in your room. We have shared your concerns with the appropriate teams so that they can take necessary actions. We hope you will reconsider and stay with us again so that we can provide you with the type of service that makes you appreciate staying with us. Sincerely, Hotel Management
The night clerk was extremely rude and not helpful in resolving problems. They didn’t have a room available because they had not been cleaned! As we were speaking with her another family emerged asking for refund. Stating they were NOT going to stay in this filthy place! When asked what could she do for us, was told she didn’t know what to tell us. Asked her to call management who would not speak to us on phone. We had to find another hotel to go to for the night. We then had to return to hotel to try to get money returned. ... read more
Business response:
Thank you for choosing our hotel. We apologize for the difficulties you had with our staff and the reservation issues you encountered while you were here. Though we are confident these were isolated incidents, we’re reviewing this with our team to make sure such scenarios are prevented from happening again. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Staff at front desk & managers (Jay) is very very friendly & flexible.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and liked our courteous associates. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
I've stayed at this express multiple times and have liked it. This time, however, I was not given a clean room. There was a ring around the tub, paint splatters on the furniture and we were supplied with a fith of a roll of toilet paper
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Never will stay at Extended Stay again ! Arrived to find out the room I booked and paid for was given away because they are a first come first serve hotel. I got a small room with only one bed and had reserved a double bed room and paid in advance. I I had to change rooms the next day and waisted my time waiting for one to be cleaned. The floors were filthy, They do not mop after each customer and had to wear shoes and put towels down which turned black from floor just to get out of shower. It was disgusting and terrible ser... read more
Business response:
Michelle, thank you for your review. We are extremely sorry for not being able to provide you with the room you booked. We are sure there might be some system errors and we are reviewing this. However, we offer no excuse for the cleanliness issues in the room you stayed in and the opportunities we missed with our service. All your comments matter to us, and we will be proactive in learning from such shortcomings. Please consider coming again so we can win back your trust. Sincerely, Hotel Management
We did not stay. When we checked in, the lobby was full of people checking out and all upset because their rooms were dirty. We checked out room, which was also filthy. The staff at the desk was completely overwhelmed, yet polite and patient.
Business response:
Nicky, thank you for being our guest. We apologize for the cleanliness issue you encountered in your room at check-in, which left you with a less than favorable impression of our hotel. It was disappointing to learn about your frustration and that we could not provide you a clean stay. Your experience is noted and has been brought to the attention of our housekeeping department. We assure you that remedial steps are underway, so such issues don’t happen again. Please give us another chance to deliver you an exceptional stay ... read more
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.