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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DISGUSTING Horrible, dirty, smelly, dogs barking all night, can hear people’s conversations doors down, fire alarms going off, music blasting. I would never stay here ever again!
Business response:
Thank you for being our guest. We apologize for the noise issues you experienced while here and regret that it impacted your stay with us. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We are also sorry for the odor and cleanliness issue you encountered. Your concerns will be shared with the housekeeping team to provide a better experience going forward. We hope you will reconsider giving us a chance to serve you both better in the fut... read more
Outside was dirty gross overflowing garbage garbage in the landscaping
Business response:
Thank you for your feedback. Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping associates to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Safe travels. Sincerely, Hotel Management
You can do better! Old run down not updated. Asked for a hair dryer...never was brought to me...TV remote VERY difficult to operate...shower water pressure really low...bed was OK...barely any blankets!! Location good..staff friendly!
Business response:
Robert, thank you for your review. We are sorry our hotel did not meet your expectations. We will share your valuable comments regarding the updates with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Also, we are sorry the hairdryer was not provided to you on your request. We have followed up with our team to make sure we do not disappoint you in the future. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consid... read more
Disappointed & won't make reservations here again. I booked this hotel for a new employee coming into town for training. I asked his how his travel arrangements were and he said he was very disappointed in the Hotel selection. He had to ask for a new room because the first one was VERY dirty. There was another couple checking in around the same they were asking for room #3 because the first two rooms were disgusting. There were homeless people hanging out around the hotel and outside hallways. He was not comfortable and woul... read more
Business response:
Thank you for the feedback. We are sorry for the disappointing experience your employee had while staying with us and for the cleanliness issues he encountered. We are working with our housekeeping department to resolve these issues, and we are truly grateful for your patience. We hope you and your employee will give us another opportunity to provide them with the hospitality and superb customer service they should have had on this visit. Sincerely, Hotel Management
Staff was nice and helpful. But room was dirty and dusty was still stuff under the bed, chairs were stain,dust in night stand and lamps, microwave was dirty with food residue, the bathroom tub and drapes look dirty and the whole room floor was still dirty and sticky. They need more work and supervision on the cleanliness of room.
Business response:
We sincerely apologize for the cleanliness issues you encountered in your room. We have shared your observation with our housekeeping staff, and we are working with them to make sure all procedures are being followed so this does not happen again. Thank you for sharing your feedback with us. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management
Terrible, never choos & recommend this hotel. This hotel is so bad. I just help me friend booking that. First time, we booked from Jan. 2nd to Jan. 7th. Since the flight arrived late, the hotel said that the checkin time is over and they did not allow for checkin and cancel our reservation. My friend come back to hotel again on Jan. 3rd. Since the old researvation is cancelled, they charged one night penalty and we booked the new one from Jan. 3rd to Jan. 8th. The receptionist said the one night penalty can be waived. After ... read more
Business response:
We appreciate your feedback regarding your stay at our hotel and the difficulties your friend experienced with regard to reservations. We are sorry for the inconvenience caused. Thank you for being our guest, and we hope to have another opportunity to host you both again in the future so that we can make a much better impression. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.