This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The worst/poorly kept Extended Stay While arriving you see gentlemen with lounge chairs sitting out front in the walk way. (Temporary Permanent residence) After arriving in the room, we found what looked like coffee splatter on wall and the table leg, table had a broken off missing drawer. Bath room sink had a slow drain issue. We had no toilet paper and the holder was placed on the bathroom counter the bathroom ceiling had brownish stains & the vent was filthy. The room contained, No cups, no spoons, no plates, no paper tow... read more
Horrible service I was unable to check in!!! I arrived after midnight!!!! I was told my room would be automatically cancelled if I didn't check in by 12 midnight. That didn't happen
Business response:
We apologize for the predicament with your reservation and realize you must be frustrated. Reservations made through Hotels.com must be canceled by them. We recommend that you contact them directly for assistance. Sincerely, Hotel Management
Bad place Room was dirty had to clean it up myself whenn I checked in was missing tv remote got no reception with tv told em they said nothing they could do about it
Business response:
Jeff, thank you for your review. We apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Business response:
Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Nonononono[ooofdjggigfggugfghgccj.hccddghfvjhgcxhjhgfdcbjhg
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Alyssia, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.