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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The entire facility is super dirty/filthy and the room we got was full of dirtiness everywhere. Floor/Wall was covered with dust/crumbs/paint spots/drawings/stickers. Bed skirt had vomit stain - more looks like vomit itself. Toilet were covered with splash of you know what..... It is not hard to tell the room wasn't cleaned for a while at all. Elevator/hallway/floor outside of room were dirty also. As soon as we checked the room, we were back at lobby, cancelling our stay. There is no way for anybody would/should stay at thi... read more
Business response:
Amy, thank you for choosing our hotel. We are sorry for the cleanliness issues you encountered in your room. We are working with our housekeeping team to make sure this is not repeated. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Business response:
Shaleece, first and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
the pictures i saw on expedia sure did make the place look nice, but as soon as i walked into the front lobby i knew it was a mistake.the front desk employee was dress so not professional and he was carrying on a conversation with another employee while we stood waiting. the conversation had nothing to do with work related issues trust me. Here is what we saw as soon as we walked into room #329 i have pictures if you want them. the smoke alarm in the ceiling was hanging down by its electrical wire, the room smelled of urine,... read more
Business response:
Saskia, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Repair room 102 Tv did not work, smoke detector was taped up and shower was missing shower head. Normally my stay at Extended Stay are good but this room was in need of repairs before anyone else rents it.
Business response:
Thank you for bringing these concerns to our attention. We sincerely apologize for the maintenance issues you experienced in your room. We have shared the specifics with our staff so they can make the necessary repairs. We value your feedback and hope to have an opportunity to serve you again in the future. Sincerely, Hotel Management
Dirty washcloth and used hotel soap on dirty bathroom counter . No towels. No toilet paper. No trash can. No pillows. Floors not clean. Had to request coffee maker. And then at 4:19 the fire alarm went off.
Business response:
Thank you for being our guest. We sincerely apologize for the inconvenience you had in your room. Please be assured your feedback is discussed with the housekeeping team to reiterate the importance of the daily cleaning process and to make sure such issues aren’t repeated going forward. We are also sorry to know you did not like our kitchenware policy and regret the disturbance caused by the fire alarm going off. Please consider giving us another opportunity to provide you with an improved visit. Sincerely, Hotel Management
Whole place had a sewer gas kind of undertone throughout. Bed was rock hard, smelled kind of rank and the pillows were waffer thin. I had to pile my cloths under my head to sleep. The first room they gave me had a dead tv. There were little bits of trash in every hallway. The fridge made weird clanking sounds all night long. Oh and the false fire alarm at 4am was a nice final touch. If Ive stayed anywhere worse I cannot remember it. All for $97 plus fees.
Business response:
Please accept our sincere apologies for the housekeeping and maintenance issues which made you feel uncomfortable. What you experienced is not acceptable, and we will surely be working on this feedback with the respective departments to enhance our service levels and ensure we deliver comfortable accommodations to our guests moving forward. It was also disappointing to know your stay was disturbed due to the false fire alarm, and we sorry for the inconvenience caused to you. We would love to have an opportunity to able to re... read more
Business response:
We apologize for any issues and hope you will give us another chance at making a great experience for you. If you would like to discuss your stay please contact the hotel directly and ask to speak to the General Manager. Thank you
Grab & Go breakfast? A granola bar and a cup of coffee? Not for this price!
Business response:
We appreciate you being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope you will consider coming again soon. Sincerely, Hotel Management
really aweful - no coffee at 7 am on a friday morning. room marginally ready on arrival - loud refrigerator and AC unit. sticky floors. not even a glass or cup in unit for water. weird since there was a kitchen!
Business response:
We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We will be sure our front desk communicates this more clearly going forward. We are also sorry for your disappointment and appreciate your patience. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the team in an effort to deli... read more
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.