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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Emergency Family Stay Comped for Terrible Service We were displaced by the Kincade Fire, and spent a good hour just trying to check-in. We were told to come back and our room would be ready. We came back 30 mins later they'd given our room away- the only 2 bed left. The only room left next to our displaced family. When we tried to work out the issue with the "Regional Manager" on site- he raised his voice at my husband, woke our sleeping one year old, and finally gave us 2 nights comped to make amends. Rooms were surface cle... read more
Business response:
Pamela, thank you for posting a review of your recent stay. We are sorry for the unfortunate delay in getting your accommodations ready for your arrival and for the issues you encountered in your suite. We are working with the appropriate teams to make sure corrective actions are taken to make our future guests experience a better one. We also apologize you did not find one of our associates at his best. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of... read more
Well first of all there should be a clear disclaimer that extended stay DOES NOT provide daily cleaning service, only every 8th day. However even when i checked in, the sheets were all crinkled, desk phone cradle had brown goop in it and the bathroom sink was stuck and won't drain. So whatever was left there remained there.when i called front desk i was promptly asked to use the kitchen sink. i can understand this if they charged $30 a night, but not at $90 a night. NEVER AGAIN...
Business response:
Thank you for sharing your review. Our housekeeping is done every week to respect the privacy of our guests and offer them lest intrusion. It was disappointing to know about the unimpressive stay you had due to the issues concerning housekeeping and maintenance issues you had in your room. Please accept our apologies for these difficulties and our assurance as we work on the feedback provided by you to enhance the service levels of our teams to avoid such kind of situations moving forward. We hope you give us a chance to reg... read more
There was nothing special about this hotel. The only thing it offered me was a place to sleep and shower. The kitchen was completely bare. Not a single pot, pan, or utensil for cooking, nor any cutlery for eating. Only option was a plastic spoon from the front counter. An obvious bag of garbage was left in the main hallway of the floor I was on first thing in the morning. I watched employees walk right by it many times with no concern to clean it up.
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. Also, your concern regarding the cleanliness of the hallway will be shared with our housekeeping team so that they will be more diligent in their work... read more
Very Dirty, hotel smells like smoke, it was a emergency situation the reason we stayed all hotels were booked in town.. Staff was friendly... But the hotel is horrible...nasty, dirt, broken shower head, broken ironing board, no iron in the room, dust everywhere..
Business response:
Valerie, we apologize for the odor and cleanliness issues, which caused great inconvenience to you and made your stay less than comfortable. Your experience is noted and has been brought to the attention of our housekeeping department. We assure you that remedial steps are underway, so such issues don’t happen again. We also would like to apologize for the maintenance issue in your room, and your concern regarding the showerhead and ironing board is discussed with the appropriate to do the repairs. What you experienced is no... read more
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.