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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
weak hotel is dated, needs upgrade, loud with freeway,
Business response:
Thank you for your recent stay. We apologize your rest was disturbed due to noise from the freeway. While this noise was outside the hotel and uncontrollable by our team, we do understand your frustration. We will also share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope to have you back as a guest, so we can reserve a suite for you that does not face the highway. We appreciate your busi... read more
I didn’t like anything my stay was horrible the bed was horrible Travelocity said their was a room available when their really wasn’t so they when ahead and found a room that wasn’t cleaned that no ono was in and gave it to me and my grandma we will never trust travelocity again.
Business response:
Thank you for staying with us and for your review of your recent stay. We apologize there was a problem with your reservation and the room you assigned was not up to your expectations. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We hope to have another opportunity to welcome you and your grandma back soon for a much better experience. Sincerely, Hotel Management
Rude at check in. Bad bed. Dirty. Noisy. Very disappointing indeed! I hope not all Extended Stays are this bad, I will not be the one to test that.
Business response:
Collins, we are sorry you didn't experience our front desk staff at the time of check-in. We will work with them to ensure a much better experience going forward. We also apologize for the cleanliness issues you encountered during your stay. We are working with our housekeeping staff to make sure all procedures are being followed, so this does not repeat. Thank you for choosing our hotel, and we hope you will give us another opportunity to leave you with a much better impression. Sincerely, Hotel Management
We mad a reservation for 3 nights, confirmed in October and when we arrived after driving 2 -1/2 hours we were told by the front desk manager that they were sold out and there were no rooms available. We were also told that she had to turn away six other customers for the same reason. Highly frustrated I called Expedia who quickly apologized for the inconvenience and accommodated us in a nearby hotel. Needless to say we will not stay at this hotel in the future.
Business response:
Thank you for your review and for choosing our hotel. We certainly apologize there were no rooms available when you arrived, which led to your disappointing experience with us. We are especially concerned you did not feel our associates handled your situation professionally, and with the highest level of service, we are known for delivering. Your review has been shared with our front desk team to ensure we are providing a great experience with us. It's our goal to provide an excellent experience, and we hope you will give us... read more
trash on the floor of the room and shoes left under the bed.... not a single cup or glass in the room - when we asked for some we were told we got the last one...fortunately we like each other so we were willing to share. I have stayed here many times....it has always been better - won't stay again!
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered in your room and that we were unable to accommodate you in another room. We are reviewing your comments with appropriate members of our team to ensure this is not repeated going forward. We appreciate your continued patronage and hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Room reservation wasn’t available when I showed up, staff was incompetent when trying to address the situation
Business response:
Thank you for choosing to stay with us. We are very sorry you were not happy with our staff. We are working with my entire team to ensure our guests are warmly welcomed upon arrival and are treated with courtesy and respect. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.