Extended Stay America - Sacramento - Roseville

Business response:

Thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Selso, thank you for being our guest. We apologize for the issues you encountered in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Ebony, thank you for taking the time to write a review regarding your recent stay with us. On behalf of our entire team, please accept our sincerest apologies for the issues you had with your room and our hotel. Exceptional service for every guest is our highest priority so we were disappointed to learn that your experience with us fell short. The safety and security of our guests is always our utmost priority. Please be assured that we take your feedback seriously and will discuss all your concerns with the relevant team le... read more

Business response:

Thank you for posting a review of your visit. We apologize for the cleanliness and odor issues you faced while you were here. We take the cleanliness of our property very seriously, and what you encountered is not a normal occurrence at our hotel. Your feedback has been shared with our housekeeping team, and we're working with them to tighten procedures to make sure that we deliver a superb stay every time. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Managemen... read more

Business response:

Fred, thank you for taking the time to give us your feedback on your stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are working with our team to take the necessary steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We value your business and h... read more

Business response:

Pamelyn, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Ryan, thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for your disappointing stay and the difficulties you described. It is never our intention to lose focus on providing excellent service, especially during these challenging times, so we are truly sorry for the poor experience with our staff. We hope you will give us another chance to provide you with the hospitality you should have experienced during this stay. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for taking the time to leave your comments. We apologize for the inconvenience you experienced when the smoke alarms went off. Thankfully, they were a false alarm, but we understand your frustration nonetheless. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management