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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not very clean
Business response:
Zion, thank you for your review. We apologize for the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
It’s old and poorly maintained. The outside looked better/cleaner than the inside of the hotel. The rooms were not cleaned very well. Bedding sheets did not looked freshly cleaned.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Poor qaulity of service Hair in bath, carpet, bugs on counters, insted off addressing the issue the like to argue they have a housekeeper.
Business response:
Marcus, thank you for choosing to stay at our hotel. We apologize for the difficulties you encountered in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
I was furious that despite having pre-paid for my room via Expedia, the hotel had classified me as a no-show because I didn't arrive by 8pm. Nowhere was it stated on their website nor on my confirmation message from Expedia that arrival by 8pm was a necessity. They had rented my room to some one else and the hotel was full, so I was turned away. It took me an hour in heavy rain and wind to find another hotel with a room, at a higher price. While I was at the front desk another guest who had just checked in came back from her... read more
Business response:
Thank you for writing us about your concerns. We are disappointed to read your comments and regret the inconvenience you had. Please know, we have noted your concerns and it will be reviewed with our team. Hopefully we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
HOREIBLE, and UNSAFE DO NOT STAY HERE. This is more or less a homesless shelter. This place is horrible. There’s shady people hanging out around the entire building and the staff is very rude. The room is not clean what so ever. It smells like someone has been living in there. If i could give negative stars i would. I ended up leaving in the middle of the night because i felt very unsafe. STAY AWAY
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We are also sorry you didn't experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We h... read more
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.