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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the place for a professional business stay Front desk staff were friendly, courteous and professional. Check in & parking is convenient. Bedding was clean. Bed was comfortable. Good for a fast nights sleep. Fairly easy freeway access East & West. Food, gas, sundries and entertainment easy to find. Bathroom, iron/ironing board, kitchen not something I'd want to use. Similar to a bathroom, in an older gas station. Well used and may or not be sanitary. The place is really run down. They have no breed restrictions. Clientele... read more
Business response:
Tracey, thank you for commenting about your stay at our hotel. We apologize for the disappointment you had with the in-room amenities and the overall age of our property. We will address your concerns with the appropriate individuals. On a positive note, we are glad you liked our front office associates and the comfortable bed. We hope to host you again in the future. Sincerely, Hotel Management
Let DOWN Extended stay did not save a room for us I had to scramble to find a hotel and spent way too much money for one night at another hotel in the area I am truly DISAPPOINTED it was a busy weekend and I am sure they gave our room to someone else I thought you guaranteed rooms once booked the manager was less than helpful
Business response:
Natalie, thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we regret the inconvenience. Also, we strive to provide wonderful hospitality to all of our guests, so we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will return so we can make it up to you. S... read more
Filthy Awful. So filthy it was frightening! Most disgusting hotel I ever experienced in my life! Hotel should be condemned. I dont think its ever been cleaned. I had to go to office 6 times. Awful. Never stay there!
Business response:
Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome our guest... read more
Not what i expected Room was filthy and smelled like smoke and something else foul. On the second night I forgot my room key and without checking ID or anything in their computer I got a room key. I could’ve got a key to any room. Super unsafe
Business response:
Daniel, thank you for your review. We apologize for the inconvenience you experienced due to smoke and also for the cleanliness issues you encountered. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We will share your feedback with our housekeeping team so that they are more diligent going forward. Also, we are sorry for the unsatisfactory service you received during your stay. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
I did not like anything about this dump.. When I got to my room it was not clean and the sink was stopped up. It look like i don't know what was floating in the sink..
Business response:
Thank you for taking the time to review your visit to our hotel. We are truly sorry your room was not in the spotless condition it should have been when you arrived. Our staff is committed to providing fresh, clean accommodations for all of our guests, and we are sorry this was not the case for you. We are will be taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, Hotel Management
We had no blankets on the bed. When asked, we were told: “They had none clean, and the shipment they were expecting, did not yet arrive!” We then asked for an additional bedspread. It was never delivered. I have never heard of a motel that had no clean blankets. Unbelievable!
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
the hotel was horribl
Business response:
Eva, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.