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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed This was one of the worst stays in my experience. There was full garbage cans in the room, the tv remote didn’t work, I received a coffee pot wrapped with old coffee grounds, the tub didn’t have a stopper, and the hotel was out of shampoo, conditioner, and lotion. I had my family due to the power outage and did not receive the accommodations we needed. We had to leave and go to another hotel. I ended up paying for two hotel nights because of this hotel. I was very disappointed.
Business response:
Destiny, we sincerely apologize for the difficulties you had during your stay. We want all our guests to have a pleasant stay and leave us satisfied and well-rested, but we regret and apologize as this wasn’t your experience. We can assure you that what you experienced is not acceptable by our standards, and we will be taking suitable actions to ensure a more enjoyable experience for every guest entering our doors. Please consider giving us another chance to show you the outstanding service that we typically provide. Sincere... read more
We end up not staying there because the front desk stafff told us that Expedia had overbooked their rooms therefore even we had a reservation there’s no room available. That person is unhelpful and has an attitude. It looks like they do not prefer that we book through a 3 rd party for the reservation for their hotel. We we’ll not ever book with Extended stay again.
Very bad breakfast and bad service. Also, lobby is not available 24 hours.
Business response:
Thank you for your comments. We are sorry our associates were not at the desk and regret the inconvenience caused. We have shared your feedback with the front desk associates to ensure this is not repeated again. Your comments in regard to the grab-and-go breakfast offerings have been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Property does NOT have an ice maker. In addition, my initial room that i had been assigned had a non operational Air Conditioner when the weather was in the mid 90s. Also, there was a half empty glass bottle of beer sitting on the tae next to the bed. Very unhappy here. I had to walk downstairs since nobody was answering the phone. I finally received assistance and had another much improved and acceptable room to sleep in for the night. I will not be a dwturning guest thats for sure!!!***
Business response:
Josh, thank you for your review. We apologize for the difficulties you had in your initially assigned accommodations and the inconvenience you experienced due to it. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. Also, know every room has a full-size refrigerator which includes ice trays for our guests’ convenience, and that is why we do not have the ice machine on the floors. We would... read more
Nothing speacial it was dirty and grossit is not what i expected it smelled also
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness and odor issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Worst room and hotel ever! I will never stay that this hotel place again. The service was awful. The bed was hard as a rock. We only had to stay there cause no other hotels were available. Also, they always over book! We almost didn’t have a room
Business response:
Diana, thank you for posting a review of your stay. We apologize for the inconvenience you had due to your bed and for the disappointment with the service you received from our front desk associates. We have shared your concerns with our staff to remind them our main goal is to provide outstanding customer care to our guests. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.