This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
1- I went in to front desk and asked for room availability. I was told nothing was available. I walked outside and within 2 minutes I had a room booked online. Is it company policy not to give rooms at front desk? Both windows were broken and not usable. We asked for sugar for coffee and none was available.When I checked out there was not any coffee left in lobby. The first person I spoke with who said "no rooms" was rude and apparently did not want to do her job.(There was a room available). The overall feeling was not good... read more
Business response:
Thank you for reviewing your recent stay at our hotel. It was certainly disappointing to read about the problems you experienced at check-in. We will share your remarks with our team so we can ensure these types of mistakes are not repeated. Please accept our sincere apologies for not providing the attentive service you should have received. There is no excuse for the lack of responsiveness and we are terribly disappointed in our performance It was our pleasure having you as our guest, and we hope you will give us another op... read more
stay somewhere else Lord. It was actually scary. First of all the check in process took like a year. The room looked like something out of a horror movie.
Business response:
Jeremy, thank you for being our guest. We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Hotel was dirty food left in fridge from prior guests. Floors in room and counters tops were also not cleaned. from 4am-6am off and on guest from a room were yelling and fighting. Very unhappy with the stay. Never will I stay here agin or suggest this place to anyone!
Business response:
Thank you for reviewing your stay. We are sorry for the cleanliness and noise issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Do NOT Stay Here First of all, we requested 2 beds. There was only one full bed. They said it was the last room. They blamed Hotels.com; they said the reservations only asked for one bed. My confirmation said 2 beds. The room was filthy; the toilet disgusting. We complained to no avail; ended up cleaning it ourselves. They refused to refund the money, so we could stay elsewhere. Awful and rude.
Super dirty The manager refused to fix broken toliet. Wanted us to plunge it. It wasn’t clogged it was broken. The check in girl was great. But everything else was horrible
Business response:
John, thank you for choosing to stay with us and for writing a review. It was disheartening to read about the service and maintenance issues you encountered during your visit, and that we didn't promptly respond to correct it. On behalf of our maintenance team, please accept our sincerest apologies for what transpired. We are working with the team to fine-tune the cleaning and inspection procedures so that we can prevent this from happening again. We will use your feedback as a tool for improvement so that we can make your f... read more
The property has not been updated. It didn’t feel clean. The bathroom was ok but the ceiling was peeling. I went to get water and the vending machine was out.
Business response:
Please accept our apologies for the issues you encountered in your room and regret the disappointing stay you had with us. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of delivering a well-maintained room to each of our future guests. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Extremely disgusting, smelled like smoke, pillows looked like old civil war bandages, lobby and hallways were trashed, would never stay there again. This place was a lot nicer 10 years ago.
Business response:
David, thank you for returning back to our hotel. We are sorry for the cleanliness issue you encountered and regret the disappointing stay you had. We have taken note of your feedback and have shared with the housekeeping team to ensure our future guests’ do not experience the same problem. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.