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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was told breakfast was included. Its only muffin and coffee, that should be clarified. No housekerping, guest brings used towels and is handed new ones.furnishings shabby. Broken shower head so shower sprayer had to be manually held. When returning to hotel welll begore 9 pm nightly, staff was not at front desk when doors wouldnt open and had to bang on door. Non working electrical outlets. Will never stay here again or recommend
Business response:
Dear Pamela, We are sorry to hear about the inconvenience you experienced during your stay. Your comfort and convenience are important to us, and we apologize for the disruption this may have caused. We take these matters seriously and are committed to addressing them with the relevant departments to prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to have the chance to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,H... read more
The room we had did not have a plug for the bathtub. The shower was leaking dramatically and spraying all over the room so we had to move to another room. The second room did not have a for the bathtub. The second room did not have a charger for the phone, so we had to remove the charger from the first room and bring it to the second room. The second room did not have any ice.
Business response:
Dear Gary, We are sorry to learn about the numerous issues you encountered during your stay with us. This is not the experience we strive to provide for our guests, and we sincerely apologize for the inconvenience and discomfort you experienced. Your feedback has been noted, and we are currently implementing corrective measures within the relevant departments to prevent similar occurrences in the future. We look forward to the possibility of your return, allowing us the opportunity to provide you with an improved experience.... read more
Dirty rooms They charged me again at my arrival plus $100 deposit even though I told them hotels.com already charged my stay and they said they will refund the all the extra charges but they didn’t and the room was dirty and outdated.
Business response:
Dear Guest, Thank you for sharing your feedback. We are disappointed to hear about the issues you had with your account. We strive to give every guest genuine and authentic hospitality; therefore, we sincerely apologize for any lack of attentiveness on our part. We will look into this further, and we appreciate your patience and understanding. Additionally, we are reviewing our housekeeping procedures to ensure that our rooms meet the highest standards of cleanliness. Meanwhile, if we may be of further assistance, please rea... read more
Terrible Hotel didn't have my confirmation on file so I had to pay for my room two times, there was a live bug in the bathroom, there was random hairs in the shower & refrigerator. My family was too exhausted to move to another hotel so we made due.
Business response:
Dear Shea, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Room had bad smell sticky floor and old food left in the cabinet, dust and bugs were in the room, Not recommend
Business response:
Dear lahav, Thank you for choosing our hotel during your recent visit to the area. We acknowledge that the room provided did not meet the customary standards of cleanliness and comfort and extend our sincere apologies for any inconvenience caused. Rest assured, we will conduct a thorough review with our housekeeping staff to ensure meticulous preparation of each room for our esteemed guests. We look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management
Check in was ok. TV in the room was not working and no available technician in the building to fix the issue. Door does not lock from outside, making the card key useless. Tried it multiple times to lock the door but dis not work. No phone on the room to call the front desk. I have to go down to address issue. Water in the shower/tub does not drain properly fast enough.
Business response:
Dear Susana, Thank you for taking the time to review your stay. We apologize for the inconvenience you encountered during your stay in your guest room. Thank you for bringing this to our attention. We will address this with our maintenance team to ensure all in-room amenities are in their best condition for our guests. Also, we understand the importance of a reliable key card system, as our guests' satisfaction and comfort are paramount. Your feedback is instrumental in helping us enhance our services, and we hope you'll giv... read more
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.