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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff great but there was no breakfast. Very disappointing.
Business response:
Dear lorie, Thank you so much for sharing your experience with us! We are grateful for your kind words about our staff. However, we regret not meeting all of your expectations and appreciate your feedback about our breakfast options. Please accept our apologies for any disappointment this may have caused. We value your feedback and take it to heart. Thank you for being our guest, and we hope you will stay with us again the next time you visit our city.Sincerely,Hotel Management
Showed up for the property after Expedia already paid. There was no staff there Me into my room, the security guard was the only one at the front desk. He was very disrespectful as well as the manager that he contacted over the phone who said that she is not getting up out of her bed to come and do her job. The property made me wait to get my refund after taking my money.
Business response:
Dear Darnell, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
No AC and phone didn’t work It was 97 degrees and no air conditioning. After checking in and walking into a very hot room, we tried calling front desk but the phone did not work. So I walked down to let them know. The friendly man who checked us in followed me back to my room to inspect the ac unit. He thought the thermostat was disconnected so he connected it. We left for the party at my cousin’s house all day and returned to our room around 10:30pm. The room temp had not changed since checking in. I walked down to let them... read more
Business response:
Dear Venice, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Won't come back The desk clerk was not helpful, and not friendly. The room backed up right into the (loud) elevator. There was no pool or lounge type area for the kids to hang out. The "breakfast" was grab and go packaged muffins and granola bars. It was quite a disappointment.
Business response:
Dear Shelly, We acknowledge your recent feedback regarding your stay at our hotel, and we are genuinely sorry that your experience did not align with your expectations. As a provider of hospitality services, we are dedicated to delivering exceptional service and memorable experiences to our guests. Please know that we take your feedback seriously and will make the necessary improvements to provide the best possible service. We hope you'll consider staying with us again so we can exceed your expectations. Thank you for helpin... read more
What a dump The wait for a desk person was 15 minutes. The smell through out the property, The room was extremely dirty, And I had taken photos, A dog in one of the rooms barking for hours, lights that did not work, The breakfast or lack of, no coffee, For the price that we paid it was not a property or company that I would ever stay again. I could get better at a flop house in San Francisco, This is a 75.00 a night max property.
Business response:
Dear Alan, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Manag... read more
Hotel did not honor the reservation, they called me at 5:00 pm saying they are overbooked and are cancelling the reservation. Service person hung up on me when I asked for an explanation. Worst service ever.
Business response:
Dear Bernward, Please accept our sincere apologies for the inconvenience you experienced with your recent reservation at our hotel. We understand that being informed of an overbooking situation and not being able to stay with us is extremely frustrating, and we deeply regret any distress caused. We regret learning about the issues you had with our front desk service. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. We genuinely hope you will consid... read more
A dump with burn marks on the sink and a bad smell throughout the property. Tried to check in at 5:45 PM and nobody at the front desk. Had to wait 30 minutes for them to come back from lunch.
Business response:
Dear Stephanie, Please accept our apologies for the inconvenience of the delay caused at the front desk upon your arrival. We regret any frustration caused by the fragrance being too overwhelming and the cleanliness issues you encountered in your guest suite, as your overall stay was impacted. We take great pride in our hotel's service, cleanliness, and maintenance, and we will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity... read more
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.