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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed The elevator did not work, so climbing the stairs to the 3rd floor was not fun. The room was outdated and the smell of smoke in the hallway. Quite disappointed.
Business response:
Dear Guest, Thank you for sharing your review with us. We extend our sincere apologies for the inconveniences encountered during your stay and express our gratitude for bringing this matter to our attention. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. Your patronage is highly valued, and we sincerely hope for the opportunity to welcome you once more, aiming to provide an enhanced experience.Sincerely,Hotel Management
This was the most disappointing Extended Stay I've ever been to. The rooms badly need to be updated. The dresser was old, which the paint chipping off. The carpet was stained and looked dirty and gross. The sink had several cigarette burns along the edge. This is the first hotel I've ever stayed at that didn't have a blow dryer. Supposedly they have 5 in case people ask for them, and I was told they were "sold out." It was so major inconvenience and cost to buy one because I had to pay for Lyft to go to a Safeway in the midd... read more
Business response:
Dear Adriana, Thank you for sharing your experience with us. We sincerely apologize for the disappointments you encountered during your stay. Your feedback regarding the room amenities and condition is concerning, and we are addressing these issues with our team to ensure improvements are made. We appreciate your insights, and we hope to have the opportunity to provide a better experience for you in the future.Sincerely,Hotel Management
Bad vibe This hotel is like halfway house. Reeks of marijana and stale beer. Although smoke free the bath room sink had cigarette burn marks all around it. Very unpleasant vibe, So bad that we did not stay, ate the cost and left as fast as we could
Business response:
Dear Diana, Thank you for reviewing your stay with us. We sincerely apologize for failing to meet your expectations and regret any frustration caused. We sincerely hope that you will consider giving us another opportunity to regain your trust. Your feedback is greatly appreciated, and we are committed to ensuring that your next experience with us exceeds your expectations in every way.Sincerely,Hotel Management
Hotel stay was horrible, paint chipping in room, bathroom dirty, bed was dirty too…the housekeeping staff member lourdes decided to write a note on an envelope and asked for tip…NEVER will stay there again..pictures are not of current state of property! …i tried calling front desk and no one would answer..i was trying to get bed re done with CLEAN sheets.
Business response:
Dear Paula, Thank you for taking the time to share your feedback regarding your recent stay. We express our sincere apologies for failing to meet your expectations and for the subpar experience you had. Your valuable feedback has brought to light areas that require improvement, and we would like to assure you that we are taking all necessary measures to prevent such incidents from happening again. We would be grateful for the opportunity to demonstrate our commitment to delivering exceptional service, and we appreciate your ... read more
Mildew in bathrooms, fixtures breaking off walls, furniture was beaten up. Yuck.
Business response:
Dear Audrey, Thank you for taking the time to share your recent experience at our hotel. Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay; therefore, we are sorry to learn that this was not your experience. Your candid feedback is invaluable in our continuous efforts to improve, and we look forward to providing you with the flawless experience you deserve.Sincerely,Hotel Management
DO NOT STAY HERE We arrived and had 30 min to check in and get to the concert we were in town for. When we arrived there was no one at the front desk to check us in as they were k. Their lunch break. This is unacceptable. Once she did check us in she was rude, made no eye contact, and didn’t ask us if we needed any dishes. Our room had no cups at all. Our freezer had no ice and there is no ice machine in the whole hotel. I contacted Hotel.com to assist us and it was no help. Live agent kept leaving the conversation. The kitc... read more
Business response:
Dear Christen, We're grateful for your feedback following your stay. Our team is genuinely sorry for the extended wait you experienced during check-in. We understand the importance of a smooth arrival process and are committed to improving it. Additionally, the comfort of our guests remains our foremost priority, and we understand your disappointment regarding the various issues you mentioned. Your comments are extremely valuable to us, and we are fully committed to addressing these issues to improve our service. We aim to e... read more
Terrible!
Business response:
Dear Gabriela, Thank you for staying at our hotel and sharing your comments. It is disappointing to see such comments, as this is far from the experience we want our guests to have. Your feedback is very important to us, and we are genuinely sorry you could not enjoy your stay. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.