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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not like the fact there was no luggage carrier, also they put me in a room that was built for a handicap. I paid for a Queen and Got a full size. The staff however was amazing.
Business response:
Dear Lorena, Thank you for the review. We're pleased that our staff provided excellent service. However, we apologize for any inconvenience regarding the luggage carrier and room assignment. Your comfort is important to us, and we regret any discrepancy with your reservation. Your feedback is valuable, and we'll address these concerns to enhance our guests' experiences. We hope to welcome you back for a more satisfying stay.Sincerely,Hotel Management
Good
Business response:
Dear leocadia, Thank you for dedicating the time to share your experience. Even though the rating given does not reflect your generous compliments, we are glad you enjoyed your stay with us. We hope you will return whenever your travels bring you to the city.Sincerely,Hotel Management
No extended stay for us. To start with, there was no one at the Lobby desk. We rang the bell a few times. After about 15 min. someone came out. The room was sort of OK, the chair in the room was uncomfortable and full of cracks, the sheets did not looked washed, they were wrinkled. The breakfast was continental that they put on a small table in the small lobby. Don't plan on getting much. The utensils in the room are not there, you have to order to have them brought in, there was not even cups. We were only there one night s... read more
Business response:
Dear Guest, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced and apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
When I opened the door to the first room, I was hit with the horrible smell of animal urine. The lady at the front desk presented us with another room. While the smell of urine wasnt present when you opened the door like the first room, it was obvious pets had urinated in that room too...this the first hotel i have stayed at that did not have a coffee maker in the room. I guess you have to ask for every amenity as they are not kept in the room. The hallways smelled like Marijuana from the time we arrived until the time we le... read more
Business response:
Dear Guest, We sincerely apologize for your unpleasant experience during your stay. It is concerning to hear about your issues with the room's cleanliness and amenities. We understand the importance of a comfortable and odor-free environment for our guests, and we regret that we fell short of your expectations. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements are made. Additionally, we apologize for any inconvenience caused by the absence of a coffee maker in your room. We ... read more
People good, place bad. Room smelled horribly, bed felt like a sheet on coil springs, chair was cracked and torn up. The service and people however was top notch and very friendly!
Business response:
Dear Michael, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. It is wonderful that you found our service and staff top-notch and friendly. We value your insights regarding the room's condition and the smell. We will address the issue with our team accordingly and ensure a more comfortable stay in the future. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future. Thank you for choosing us for your stay.Sincerely,Hot... read more
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.