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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not Happy Steven the front desk person was so nice and helpful. the night desk person was rude as F**k. The TV didnt work. Steven tried to fix it. didnt fix it. I thought he was going to send maintenance, that didn't happen. Only one Night.
Business response:
Dear Jennifer, Thank you for choosing our hotel for your recent visit to the area. We aim to provide the best customer service possible and regret not meeting this expectation. We also apologize for the issues you encountered with the television in your suite. We will share this with our maintenance team; thank you for bringing this to our attention. We appreciate your patience and this valuable feedback, as we always want to improve our guest experience. Thank you for the kind comments about Steven. We hope to have another ... read more
Check in lady at night is very disrespectful and acted like guest where a nuisance to her. Someone also tried to get into my room. Lucky for me I had the latch on along with with the door lock. Would never stay here gain nor would I recommend this place.
Business response:
Dear Deon, We sincerely apologize for the disrespectful behavior you encountered during check-in and the incident concerning someone attempting to enter your room. Your safety and comfort are our top priorities, and we take these matters seriously. Our team will investigate and address these issues promptly. Please accept our apologies for any inconvenience. We appreciate your feedback and regret failing to provide you with a positive experience.Sincerely,Hotel Management
The room, elevator all were not in good condition. Not sure if its on The website about pets and smoking allowed. Room smelled like pet piss, smoke and stale. There was an issue with elevator, 80 year old mom and aunt had to walk down thre flights. Can someone call me regarding this complaint. I also adresses it with Steven also who was at the front desk. Someone also hit my car and caused a dent and a long stratch. I called to report it and Jennifer seemed a lityle short with me and maybe its due to the complaint i made. Ho... read more
Business response:
Dear Mercyde, We are disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Chose this hotel for the location and pet friedly.
Business response:
Dear Guest, Thank you for being our guest. We certainly appreciate your compliments on our location and being pet-friendly. However, we hope you will accept our apologies for not meeting your expectations. We value your feedback and strive to improve our guest experience. We appreciate you choosing us for your visit to the area and hope to accommodate you again so we may provide you with the perfect stay you deserve.Sincerely,Hotel Management
Good for a place to sleep, not much else Had to wait quite a while to check in and out. My cell phone died while I was there and calling from the room phone was a disaster. Staff I was able to locate were friendly and was ok for a basic stay but I'll probably spend a little more and stay at a nicer place next time.
Business response:
Dear John, Thank you for taking the time to give us feedback about your recent stay. We sincerely apologize for the inconvenience you faced during check-in and check-out due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you'll give us another opportunity to serve you.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.