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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dump. Place is a dump. The smell was so bad it gave me a headache and we had to leave. Carpets in the hall and in the rooms are filthy. The place is very rundown.
Business response:
Dear Teresa, Thank you for your review. We apologize for your concerns about the cleanliness in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
The two burner cook top didn’t work and the place was not that nice. Staff was blah. I brought food to cook but of course couldn’t. So I ended up ordering out. So double whammy.
Business response:
Dear Jeremy, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. We welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. We hope this was not inconvenient and you will stay with us again soon.Sincerely,Hotel Management
Unfortunately I would never stay here again! The “queen” bed is actually a full size bed but they call it a queen due to the room size as the front office stated. I measured it and it was barely 4 feet by 6 feet! The first room was just mismatched furniture that barely stood up. We moved to a second room and it smelled like urine! The shower curtain had stains and the floor was coming up by the toilet. The whole room had a weird odor and we were thankful it was only a night stay!
Business response:
Dear Rosie, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. We also work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. ... read more
Floors were dirty, kitchen sink leaked, they had a wastebasket under the sink to catch leaking water. Bathtub drain was in pieces and did not drain well. 1 side table lamp was broken. TV remote only worked if you stood directly in front of TV. We checked out a day early!!
Business response:
Dear Doug, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
The property is in bad condition. The side entrance door looks like someone tried prying it open with a crowbar and doesn’t open with your room card. The girl who checked us in was nice but seemed to be doing two peoples jobs. Our phone in the room didn’t work so my wife went down to get some more pillows and soap (nothing for the kitchen sink) and the the girl didn’t come back to the front desk. She waited 10min two different times. Lol. Crazy. Do not stay here. It’s not worth $50/nt
Business response:
Dear Ryan, Thank you for sharing your remarks about your experience at our hotel. We are sorry for the disappointment and inconvenience caused to you. We are discussing this with our housekeeping and maintenance team to review the room and check the missed spots. Also, our front desk is available to help you, and we regret if they were not available at the mentioned time to serve you. Let us correct this for you on your next visit and regain your trust. Please return, and we will better your experience.Sincerely,Hotel Manage... read more
Iffy None of the lamps worked. Smelled musty and needs updating. Halls smelled of cigarettes and marajuana horribly. Security was nice. But he was in his car on his phone when we walked our dog. Didn't even look up. Seems to be going downhill.
Business response:
Dear Toria, We are sorry for the disappointment with the cleanliness and room condition that was the reason for the inconvenience in your suite, and we understand your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Super old hotel. Head board was broken, furniture old and not in the best condition. Needs updating ASAP. Won’t stay here again.
Business response:
Dear Sonha, Thank you for taking the time to leave your valuable feedback for us. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We hope you will consider us again the next time you are in the area.Sincerely,Hotel Management
They cancelled my reservation without letting me know. When I got to the hotel at 9pm, they told me that my reservation was cancelled because they were full. They just asked me to check with Expedia about it. I was unable to check in at all. I have to booked a new hotel. Really really bad experience
Business response:
Dear Wenbin, We are genuinely sorry for the inconvenience you faced due to the reservation. We understand that arriving at the hotel and being unable to check in can be very frustrating. Our team is currently reviewing our procedures to prevent such issues from recurring in the future. We hope you will consider staying with us again, and we assure you that we will do our utmost to ensure a much smoother and enjoyable experience on your next visit. Thank you for your valuable feedback.Sincerely,Hotel management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.