Extended Stay America - Sacramento - Roseville

Ronald 

on Expedia

2 years ago

Reserved a king size bed and received a queen. They couldn't fix the problem and I had to deal with it. The smoke detector was ripped out of the ceiling and there were cigarette burn marks on the counter tops in a non smoking room. There was a fight and the guy tried to kick down the door to a room across the hall. My wife was scared and we were woken up at 2am to the incident. There was no breakfast as instructed. Due to the situation and the uncomfortability of this day I will never stay at a extended stay America ever aga... read more

Sair 

on Expedia

2 years ago

Hotel said they were overbooked and denied me They were overbooked and denied my reservation. I had to sleep in my car. 

Robert 

on Expedia

2 years ago

Don’t stay here When we showed up the guy at the front desk was smoking weed. He said they didn’t have any clean rooms. They gave us a room key and told us to come back in an hour (3pm) and it’d be ready by then. We got back at 3:30 and went to our room. It was most definitely not cleaned. There was hair all over and the sheets/towels were in a pile on the floor. We went to the front desk and they told us we had to change rooms if we wanted a clean room. We had to change to queen room (we paid for a king). The room they chan... read more

Jody 

on Expedia

2 years ago

The property advertises breakfast on Expedia. Unfortunately, they only have coffee, packaged oatmeal, bars and muffins. Nothing else, literally! 

Josie 

on Expedia

2 years ago

The first room we were placed in smelled like smoked, the smoke detector was hanging from ceiling, the floor was sticky, food in the cabinets still and coffee thrown on the wall and a pillows missing. I traveled with children and asked front desk to move rooms. The second room had something on the clock, surfaces were not cleaned and the floor was sticky, which I ended up cleaning the floor with my feet and a towel to avoid having sticky feet. I have contacted Extended Stay several times regarding my stay and still have not ... read more

Constance S. 

on Expedia

2 years ago

When I arrived at 6:00 p.m., there was nobody at the desk to check-in. While waiting for someone to come (which took at least 10 minutes) two other guests showed up and said they were having a problem with their keys. I decided that I would only stay one night because I needed to make sure I could get into my room at night. Later, the check-in was also very poor. He didn't ask for my ID or my credit card but just handed my keys to me. Once in my room, I couldn't get the computer to work because the Wifi didn't recognize my n... read more

Jack 

on Expedia

2 years ago

Horrible stay This stay was absolutely horrible. Check-in took much longer than it ever should have. The person checking us in had no idea which rooms were clean and which ones weren’t. She had someone physically check each one of the rooms to see if they were clean and or if they were people in them. How do you not know if a room is rented or not? During our one night stay, the fire alarm was activated which only added to the crappy experience. No fire, just a huge inconvenience.