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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very unique property. Hotel is dirty, holes in walls, homeless in hallway. We didn’t even stay.
Business response:
Dear Leah, Thank you for reviewing our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will share your comments with our team to prevent such incidents going forward. Thank you once again for your feedback; we wish you all the best for your future travels.Sincerely,Hotel Management
Staff was efficient and warming. the room we stayed at had a distinct smell of body odor and musty. bathroom floors were peeling and area around the bathtub was dirty. overall the room was dirty and the price didn’t justify it. too expensive for such a low quality room
Business response:
Dear Pablo, We appreciate your feedback and apologize for any inconvenience you experienced. Our goal is to provide excellent service to all guests, and we apologize for the miscommunication regarding towel exchanges. We'll address this with our team to ensure consistent and accurate information is provided in the future. If you have any further concerns or requests during your stay, please don't hesitate to reach out to our front desk, as we're here to assist you. We hope the rest of your visit is enjoyable, and we apprecia... read more
Nasty hotel This place is disgusting. Smoke & bad food smells in the room, bathroom floor torn up & sticky, and the lobby smelled like someone had been using spray paint all night. I wouldn't bring my dog to this hotel.
Business response:
Dear Guest, Thank you for reviewing your experience. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We genuinely hope you will consider giving us another opportunity to serve you in the future so we can p... read more
Never heard of this We arrived to check in and the lady at front said she cancelled our reservation because of a broken pipe. So I said I would just take any room. She said because she cancelled it I would have to pay a price that was $45 more than my original room. I did not stay there
Business response:
Dear michael, We sincerely apologize for failing to meet your expectations on this visit. It's regrettable that you were informed of the cancellation upon arrival, and we understand the frustration this may have caused. We are committed to addressing this situation internally and improving our communication with guests to prevent such occurrences in the future. Your feedback is much appreciated, and we hope you will consider giving us another chance to provide you with a better experience. Sincerely,Hotel Management
The hotel did not have my reservation and had to wait for them to find it. Rooms were small and poorly furnished, the staff would not provide an extra pillow,
Business response:
Dear Christopher, Thank you for sharing your feedback about your recent stay. We understand that a slower check-in process can be frustrating, and we apologize for any inconvenience caused. Unfortunately, such delays can occur due to glitches, as we aim to ensure each guest receives an exceptional stay. Rest assured, we will address this appropriately to prevent such occurrences in the future. Your patience is highly appreciated, and we hope you'll consider staying with us again.Sincerely,Hotel Management
Horrible Experience! We were not giving the room that we booked and were told that their were problems with the booking system were told they would discount the room and yet we were charged the original amount. Rooms a run down and smelled like some type of heavy cleaner. Ask for extra pillows 4 time as myself and son had to share a queen bed would have not been so bad except the bed seemed as if it was made for a child and was not study at all. if you moved at all the whole thing would shake and acted like it was going to b... read more
Business response:
Dear misty, We are truly sorry to hear about the issues you encountered during your stay with us. It is our goal to provide a comfortable and pleasant experience for all our guests, and it seems we did not meet that expectation in your case. We understand your frustration regarding the room allocation and the condition of the room. We take such matters seriously and will investigate this issue to prevent such incidents in the future. We apologize for the inconvenience caused by the bed and the lack of extra pillows. We striv... read more
Need to clean and update rooms carpet very dirty
Business response:
Dear KAREN, Thank you for your feedback. We sincerely apologize for any discomfort you experienced during your stay. Cleanliness and comfort are top priorities for us, and we have taken note of your comments to ensure that our housekeeping team addresses this issue promptly. We are also in the process of updating our rooms to provide a more comfortable and enjoyable stay for our guests. We appreciate your patience and understanding, and we hope to have the opportunity to serve you in the future better.Sincerely,Hotel Managem... read more
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.