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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had to wait 25 minutes for checking because the staff was on lunch. Room smell like a drunk
Business response:
Dear John, Thank you for taking the time to write a review. We are sorry for the unavailability of the front desk team during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. Your feedback will help us to improve our service and guest experience continuously. Also, we are sorry for the housekeeping issues you encountered, and will be checked by our team promptly. Please return, and we provide you with a flawless stay in the future.Sincerely,Hotel Management
The hotel is gross dirty and run down I checked out after checking in.
Business response:
Dear Melissa, Thank you for being our guest. We apologize for the disappointment you experienced during your stay at our hotel. We take your concerns about cleanliness very seriously and will take the necessary steps to ensure that our housekeeping staff promptly addresses any issues. We hope you will give us another chance to make things right and look forward to welcoming you back soon.Sincerely,Hotel Management
Suckage. TV did not work. We left for 6 hours, and they still did not fix it. Offered us a different room at midnight, but had a double bed instead of the king bed, we paid for. Spoke with management, and they refunded 20 bucks, reluctantly. They only have shampoo if you ask for it, and you have to walk to the lobby for it. For a few bucks more, you can book Best Western, which provides much better hospitality. They made it clear, that a gold membership from Hotels.com, is just like getting a room randomly, on Expedia. Quote... read more
Business response:
Dear Kirk, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Tired property needs overhaul The room was uncomfortable and air conditioner was so noisy that I had to turn it off. Too noisy outside to open windows. Clientele were mixed, not what I expected from the photos on website. Property is tired and needs refurbishment. I will not stay there again
Business response:
Dear Dennis, Thank you for staying at our hotel during your recent visit to our area. Our goal is always to provide a comfortable experience; therefore, we regret that this was not your experience. We want to apologize for the issues you had in your guest room, precisely the difficulty with the air unit. Thank you for bringing this to our attention. We will address this issue immediately and hope to have another opportunity to demonstrate our commitment to providing outstanding stays to our guests.Sincerely,Hotel Management
Business response:
Thank you for taking the time to give us a review!
It was awful! Smoky and stinky! No hair dryer!
Business response:
Dear Guest, Thank you for staying with us and sharing your review. We apologize for the issues you had in your suite. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience. Our housekeeping team is working to correct this for you. Our front desk team is available 24 x 7 to help you and make your stay; please connect with them. Your satisfaction is our top priority, and we hope to earn back your trust in our hotel on your next visit to the city.Sin... read more
Room was not cleaned and there were bugs everywhere inside. Towels were stained and room had weird odor
Business response:
Dear Ayana, We appreciate your feedback and apologize for not meeting your cleanliness and pest control expectations. We take these issues seriously and will work with our pest control provider and housekeeping department to prevent future problems. We strive to provide a comfortable and hygienic environment and hope to serve you better during your next stay with us. Thank you for your time and consideration.Sincerely,Hotel Management
Midnight 2 hour wait. The hotel does auditing every night and the computers are down for 2 hrs. Stood in lobby in the middle of the night. Waiting to get my room.
Business response:
Dear Mitch, Thank you for being our guest and sharing your feedback. We are sorry we could not check you in on arrival because of the system failure. Every guest who walks through our doors should expect a warm welcome and comfortable relaxation from check-in to final checkout. Therefore, we sincerely apologize that this was not your experience. We appreciate valuable feedback like yours so we can continue to improve our services. Thank you once more, and we do hope to have you stay with us again soon. We thank you for your ... read more
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.