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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The lobby and halls had a weird smell. Rooms need to be updated. The fan in the bathroom was super loud. Only good thing was they allowed pets.
Business response:
Dear William, Thank you for sharing your experience with us. We are sorry about the smell in the hallway and the fan's noise and that your observation about the need to be updated. We provide our guests with the best service, clean accommodation, and well-maintained property with a home-like atmosphere. Therefore we apologize this was not what you experienced. While working on the plan for updation, we will address the issues with the maintenance and housekeeping team to prevent this from happening again. Thank you for the f... read more
Business response:
Thank you for the review of your stay!
Never again No ice machine. No breakfast, falsely advertised, they had muffins and coffee. When they say breakfast I expect juice and some freshly prepared food, not a muffin in a wrapper.Hall ways were very dark, kind of spooky. Not close by a restaurant but a quiet place. The tv stand was broken, leaving it facing towards the ground, what joke.
Business response:
Dear Ross, Thank you for sharing your review. We truly value our guests' comments and opinions and regret not meeting your expectations. Your frustration is entirely understandable, and we hope you will accept our apologies. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management
The air conditioner was very loud. The compressor on the refrigerator was very loud. The hot and cold in the shower was opposite of what was displayed on the handle. I was charged $100 deposit that was never refunded
Business response:
Dear Sean, We are sorry to know your undeserving experience. We want every guest to have the best in everything. Therefore, we sincerely apologize for the disturbing noise from the refrigerator and the air conditioner. We will address this concern with our maintenance team so this does not happen again. We assure you that any refund withholding will be refunded to your account, which can take your bank a few business days to process. You may also reach out to us at the front desk if you have any further queries. Thank you on... read more
Business response:
Thank you for the review of your stay!
Don’t Recommend Unfortunately had to get a full refund and just drive back home for the night. Although the lady who helped us was nice, the room was sooo gross. It smelled like urine, the carpet was all scratched and snagged, we were not comfortable staying here at all.
Business response:
Dear Guest, We are sorry for not meeting your expectations. Our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. So we are very disappointed with the smell issues and the unpleasant impression you observed during your visit. Your valuable feedback is always appreciated as it helps to improve our guest’s expectations. Thank you again for your feedback, and we hope to welcome you in the future for a better experience. Sincerely,Hotel Management
Better than sleeping in the car. This is a bare bones motel. There are almost no amenities in the room. No coffee or tea. The only toiletries are two bars of soap. Everything is old and dilapidated. Also, the security lock on the door is missing. I have to say the mattress was decent but the pillows are horrible. We NOT ever be staying with this motel chain again.
Business response:
Dear Cindy, We're sorry that your recent stay at our hotel did not meet your expectations. We apologize for the lack of amenities and the missing security lock on the door. Our guests often bring personal items from home to use in their suite, so our hair dryers and toiletries are available upon request at the front desk and are always complimentary. Please accept our apologies for not communicating this to you during check-in. Thank you so much for staying with us, and we look forward to your next visit. Sincerely,Hotel Man... read more
The AC in room did not work, very old hotel, should have known by the price
Business response:
Dear Boris, Thank you for posting a review of your recent stay with us. Our goal is to provide seamless and comfortable accommodations for every guest. Therefore, please accept our apologies for not meeting all your expectations during this visit. The inconvenience caused by the AC has been shared with our maintenance team to address this and prevent future occurrences. Moreover, we regret we did not get the chance to resolve this while you were here. Please know we continually work to enhance our services and accommodation,... read more
Cheap but disappointing. When we got there at 5pm they said that had no room for us even though we had reserved one. But then if could come back later they could clean one for us. We came back an hour and a half later. They said we’re good. Checked in got the key and the room was not only not clean but it was filthy. Garbage sheets, towels all over the place. Went back to the front desk and there was nobody there. There was a sign to call 0000 if we needed help. Called that 4 times, no answer. We couldn’t find anybody that w... read more
Business response:
Dear Michael, Thank you for sharing your feedback. It will be a pleasure to share your compliments with our team member who assisted you. However, we genuinely apologize for the concerns you described. We will discuss these issues appropriately as we are always focused on improving in these areas so our guests have an enjoyable experience when staying with us. We look forward to your next visit and your following review. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.