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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First she couldn’t find our reservation, then our cards didn’t work so we had to go back to the desk. She gave us new cards and our room hadn’t been turned over yet( at 430pm). Gave us a new room that was still dirty, no Wi-Fi, you can hear everything going on in other rooms.
Business response:
Dear Rhyan, Thank you for your review, and we apologize for anything other than a perfect stay. We strive to ensure our guests have an exceptional experience while staying with us, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we ho... read more
Business response:
Thank you for the feedback
Showed up late (11:30 pm) told sorry can’t help you with your PAID RESERVATION!! No rooms. All Expedia for refund. Was already having to be up for an ER SHIFT at 5 am. Didn’t have any receptionist. Only security who was zero help.
Business response:
Dear Heather, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. We hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
Terrible. Hallways smell, the bed and pillows smell. The lady that checked us in was smoking pot outside before she checked us in. Continental breakfast is coffee, small muffins, and granola bar. Very noisy, it’s right next to the highway. Pay a little more and stay somewhere else.
Business response:
Dear Edward, Thank you for staying with us and reviewing your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with an exceptional experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will allow us to provide you with the flawless stay you deserve on a fu... read more
My husband and I were going to a concert near by and booked this hotel at the last minute. We checked in and checked out after only half an hour of being there. The place was so dirty I couldn’t imagine touching anything in the room much less sleeping there. It smelled so terribly of cigarette smoke and the bathroom counter was stained. We chose to drive 2.5 home hours after the concert rather than stay in this room that was already paid for.
Business response:
Dear Stephany, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Ok location but so loud and dirty and staff is unfriendly
Business response:
Dear Laura, Thank you for being our guest and informing us about your stay. Please accept our sincere apology for your difficulties with our service and the noise concerns. We have discussed your comments with our team and will make changes to serve our guests better. Thank you again for your candid feedback, and we hope you will come back to experience our hotel the way you should have during this visit.Sincerely,Hotel Management
On arrival my daughter and i attempted to check in but the on duty manager told us to come back 30 minutes later because he was on break. He walked a few minutes after us smiling while talking on phone. When we returned we asked for a luggage cart and were informed they dont have any. Thankfully someone who works here provided us with a laundry bin to help with our things. Room looked nothing like the pictures. They didnt provide a blow dryer, shampoo or conditioner etc. Elevator had hand prints all over the walls. Definitel... read more
Business response:
Dear Nathan, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Managemen... read more
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.