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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Night time front desk worker was not very kind.
Business response:
Dear Jared, We are genuinely disappointed if we did not provide you with the outstanding service you deserved and our typically known experience. We are passionate about providing excellent service; therefore, we are grateful for our guests’ feedback as we continually strive to improve our services. Sincerely,Hotel Management
Wet Dog Smell Avoid at all costs Expensive for what your getting Room smelled like we dog. Hallways smelled.
Business response:
Dear Guest, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Hotel need updated Room. Have a funny. Smell when we arrive. And. My husband star checking the room it was garbage. On the container and. Food on the fridge. Rooms look very old. The Team lead very insistent. On us giving a feed back. On the. Bad service
Business response:
Dear María, Thank you for your review. We are disheartened to read about the housekeeping issue you experienced in your suite, and we hope you will accept our apology. Our team must have overlooked this when making your room ready for occupancy. Furthermore, we appreciate your feedback about the condition of the hotel. We are having similar discussions, and we have shared your feedback with the appropriate individuals in our organization who are finalizing our future refresh. We hope you will continue to select us as your ho... read more
The property is fairly easy to find and is relatively close to a large shopping center, but the facility itself needs a face-lift. The room I reserved wasn't given to me upon check-in (with the excuse being that "the wrong rooms were cleaned today"), my bed was absolutely horrible: lumpy and hard, with pillows that need to be replaced. The bathroom counter had stains on it, the ac unit made whining noises, there were no luggage carts in the facility, there's no paper and pens to write with, no privacy sign for the door, no b... read more
Business response:
Dear Darrayl, Thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with an exceptional experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will allow us to provide you with the flawless stay you deserve on a fu... read more
Dirty Room The room was dirty, I had to dust and wipe down all surfaces. I didn't want to touch anything until I did so. Website said there was coffee maker in room; there was not. Someone on the floor above me was moving furniture and banging things around at midnight for at least 45 minutes. The lobby receptionist was not friendly. Furniture was banged up.
Business response:
Dear Moira, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance.Sincerely,Hotel Management
Out dated, broken smoke detector, and always smelled like smoke.
Business response:
Dear Marcus, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violators of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. We hope you will consider staying with us again so we can provide you with a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.