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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reserved a king size bed and received a queen. They couldn't fix the problem and I had to deal with it. The smoke detector was ripped out of the ceiling and there were cigarette burn marks on the counter tops in a non smoking room. There was a fight and the guy tried to kick down the door to a room across the hall. My wife was scared and we were woken up at 2am to the incident. There was no breakfast as instructed. Due to the situation and the uncomfortability of this day I will never stay at a extended stay America ever aga... read more
Business response:
Dear Ronald, Thank you for being our guest. Please accept our apologies for the inconvenience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. Your feedback is shared with the concerned individuals and will be used to improve our services ahead. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope you will give us another chance to provide you with the hospitality you deserve. SincerelyHotel Mana... read more
Hotel said they were overbooked and denied me They were overbooked and denied my reservation. I had to sleep in my car.
Business response:
Dear Sair, We are sorry for your experience and that you could not stay with us this time. Your comments have been discussed with the team, and we are reviewing our procedures so this is not repeated. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely,Hotel Management
Don’t stay here When we showed up the guy at the front desk was smoking weed. He said they didn’t have any clean rooms. They gave us a room key and told us to come back in an hour (3pm) and it’d be ready by then. We got back at 3:30 and went to our room. It was most definitely not cleaned. There was hair all over and the sheets/towels were in a pile on the floor. We went to the front desk and they told us we had to change rooms if we wanted a clean room. We had to change to queen room (we paid for a king). The room they chan... read more
Business response:
Dear Robert, Thank you for your feedback. Our guests' comfort is always our top priority; therefore, we apologize if we did not properly service your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We have shared your comments with the relevant departments so we can take the appropriate action moving forward. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management
The property advertises breakfast on Expedia. Unfortunately, they only have coffee, packaged oatmeal, bars and muffins. Nothing else, literally!
Business response:
Dear Jody, We appreciate you being our guest and providing your feedback. We know how important it is to start your day with a good breakfast, so we are sorry our complimentary grab-and-go breakfast selections didn't meet your expectations. We will share your feedback with our Brand Leaders so they know our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you!Sincerely,Hotel Management
The first room we were placed in smelled like smoked, the smoke detector was hanging from ceiling, the floor was sticky, food in the cabinets still and coffee thrown on the wall and a pillows missing. I traveled with children and asked front desk to move rooms. The second room had something on the clock, surfaces were not cleaned and the floor was sticky, which I ended up cleaning the floor with my feet and a towel to avoid having sticky feet. I have contacted Extended Stay several times regarding my stay and still have not ... read more
Business response:
Dear Josie, Thank you for being our guest and for the valued feedback. Please accept our apologies for the overall disappointing experience. We are truly sorry for the cleanliness issues with your guest room and any oversight on our part. We have our engineering team doing a full inspection of all our suites as a precaution, and we have also relayed your comments to our housekeeping team. We also apologize that a management member has yet to contact you. Please reach out to us directly, and we will address your concerns. Tha... read more
When I arrived at 6:00 p.m., there was nobody at the desk to check-in. While waiting for someone to come (which took at least 10 minutes) two other guests showed up and said they were having a problem with their keys. I decided that I would only stay one night because I needed to make sure I could get into my room at night. Later, the check-in was also very poor. He didn't ask for my ID or my credit card but just handed my keys to me. Once in my room, I couldn't get the computer to work because the Wifi didn't recognize my n... read more
Business response:
Dear Constance, thank you for staying with us and leaving your review. We regret that our front desk staff member was unavailable during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. Also, thank you for informing us about the wifi connection; our engineering team will check it immediately. We are grateful for your patience and hope you will revisit us on your next visit to the a... read more
Horrible stay This stay was absolutely horrible. Check-in took much longer than it ever should have. The person checking us in had no idea which rooms were clean and which ones weren’t. She had someone physically check each one of the rooms to see if they were clean and or if they were people in them. How do you not know if a room is rented or not? During our one night stay, the fire alarm was activated which only added to the crappy experience. No fire, just a huge inconvenience.
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.