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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well the place was dusty garbage on the kitchen cabinet the fire alarm went on twice we have to run out the hotel I’m not recommended this place
Business response:
Dear Jesus, thank you for staying with us. We are sorry for not meeting your expectations. Although our housekeeping team works hard to keep the entire hotel clean and fresh, still your feedback is shared with the team to review and improve. Also, we regret the inconvenience caused due to the fire alarm going off. Fortunately, it was a false alarm, but out of caution, it was necessary to evacuate the hotel. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely,Hotel Manage... read more
Check in was good. That is about it. Clerk Let me check in 1 1/2 early. Hotel stay was terrible. No hangers no coffee maker no conditioner one light broken furniture very worn no lotion no blow dryer has kitchenette but no pans utensils napkins dishes If you want any kitchen items you need to ask. Building and elevators smelled like cigarettes.
Business response:
Dear ALICE, we are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. To ensure cleanliness for every guest, we keep the dishware and other in-room amenities at our front desk, and our team is happy to deliver them to the guest's suite. We certainly apologize for failing to share this information with you during check-in. We have taken note of the numerous concerns you raised as we continually strive to ensure a perfect vi... read more
TERRIBLE!! FILTHY Filthy rooms (old bottle caps and black sticky floors) terrible customer service. Honestly the worst stay ever. Not clean or sanitized at all!!
Business response:
Dear Kristi, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your feedback; w... read more
First off there was no pool, the bed was hard and very uncomfortable. The “free” breakfast was a granola bar, fig bar or a cup of oatmeal and a coffee. Definitely will be looking for a more accommodating place. Staff was pleasant though.
Business response:
Dear Veronica, thank you for taking the time to post your feedback. Please accept our apologies for not meeting your expectations. We are sorry for your disappointment regarding the items we serve at our grab-and-go breakfast. We appreciate your feedback and assure you we are always looking for ways to improve. Thank you again for being our guest.Sincerely,Hotel Management
TERRIBLE customer service. Was on hold with front desk for 30 minutes. Directed to an online form at main website that did NOT work. Was on hold over 30 minutes then had an agent who was aware of the problem but couldn't solve it. Spoke with Guest Services who ostensibly resolved the issue only to have the problem arise at check in as though corporate Guest Services had never passed info along to them. Hotel was NOT clean. NEVER NEVER AGAIN. There is no rating low enough for this organization.
Business response:
Dear Cynthia, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
The property was dirty Bathroom had poop o. The toilet and dirty shower We asked for more pillows and never received them We put dirty towel outside the room to get new ones and never did When we asked for utensils she had to wash them by hand The room the had clean stuff was in the same room as the dirty laundry The front desk clerk was shocked to see me standing there watching her wash the forks and knives It was horrible all the way around. I will be contacting the corporate office on Monday
Business response:
Dear Lauren, thank you for staying with us. We are sorry for the inconvenience you had during your stay. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again!Sincerely,Hotel Management
Wouldn’t honor room Unfortunately they overbooked and wouldn’t honor our prepaid room. Gave me a number to customer service which was closed.
Business response:
Dear James, we were sorry to read your comments regarding our oversight in responding to your experience were unacceptable. We are also sorry for the issues you experienced with the front desk. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Manageme... read more
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.