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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible condition. Smelled, musty urine smelling
Business response:
Dear Catherine, we are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay. We hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management
Worst place to stay. Dirty mold on the shower curtain, pots had teflon flaking off. Too many things to list. There were people in the halls charging their phone and in the stairwells that were clearly not guest. My son left early with his girls because it was so bad. Sinks would not drain warm water only with it all the way to hot. I feel that I should get a full refund.
Business response:
Dear Nita, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
No staff to check in with when arriving at 11:30 PM. Security said no one would be back until 7:00 AM. Grounds were poorly kept, feces in planted areas, transients BBQing in parking lot.
Business response:
Dear Dan, thank you for your recent review of your visit to our hotel. We are sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you on arrival. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading your feedback, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your review; we cannot im... read more
Room was dirty
Business response:
Dear Kawika, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our room, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
No one was there to check me in. I didn't stay
Business response:
Dear Nicole, thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for any issues you encountered at our front desk. We know a first impression is essential, and what you experience is not typical. Should your travels bring you back here, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.