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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked it had a refrigerator & microwave, but disappointed it did not have a pool. The floors were filthy & sticky - even after wiping with lysol wipes, it was still disgusting. One of the windows was cracked upon check in and I did report that to the front desk. Days prior I was told I could check in early - that it would not be a problem, but day of arrival they would not let us check in early and could not understand why I was told they we could. I have called a few times to get my deposit refunded and it still has NOT b... read more
Business response:
Dear Lisa, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please feel free to reach us at the hotel for any assistance you may require. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
Not a good place to stay The place was filthy. We couldn’t get access to a coffee pot and there were virtually no amenities.
Business response:
Annie, thank you for being our guest and sharing your review. We do not take these concerns lightly, especially with the cleanliness of our property, as this is an essential priority. We will discuss your feedback with our housekeeping team to address it appropriately. We strive to provide guests with all the comforts of home, so we were also disappointed to hear we did not meet your expectations with our amenities. Your comments will help us as we continually improve our amenities and service. We are grateful for your thoug... read more
We knew going in this hotel had a 2.5 star rating but we needed something close by so we took a chance. We booked the hotel because we needed a kitchenette and it advertised a breakfast. We were disappointed with both. The morning breakfast area was in a cabinet in the lobby a few feet from the main entry. The breakfast consisted of snack bars and instant oatmeal. Never seen anything as bad as this. The web page does not alert you to this deficiency. Every other hotel I have been at has a separate area for eating and a much ... read more
Business response:
William, thank you for being our guest and sharing your review. Please accept our apologies for not meeting your expectations with our amenities and service. We apologize for the concerns you encountered during your stay. We work hard to provide a clean, comfortable, and well-maintained environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with respective teams to ensure we are well poised to serve you better in the future. We have also taken note of your comments regarding our... read more
Never stay again! Curtains were coming off the rods… bed was as hard as a rock! NO hair dryer and I had to ask for a coffee pot which was not delivered then was told one was not available!! The room looked like a run down college dorm room!!
Business response:
Edward, thank you for evaluating your stay with us. We regret not meeting your expectations with the in-room amenities and apologize for the concerns you had with your guest room. We never mean to disappoint our guests, and our top priority is to take care of them. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will change your mind and give us anothe... read more
Upscale for a crack hotel For an upscale crack hotel, it wasn't that bad ;) First room didn't have a working toilet. Second room was ok. Shower curtain was tool long and just sat in the slow draining tub during the shower. AC was good and the chair to watch TV was comfortable. No coffee pot in the room, front desk said coffee by 7am. No coffee at 7:20, left the place. This an extended stay so probably ok for a place to stay for a week on a budget. I know I won't be there again. If I do, I'm headed in the wrong direction.
Business response:
Duane, thank you for evaluating your stay. We regret the unpleasant visit and that we did not meet your expectations. We also apologize for the maintenance issue you faced in the initial suite that led you to be moved to another one. Please be assured we will address this with the appropriate team to take the necessary actions. We are sorry for the inconvenience this caused and are grateful for your patience. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Room was dirty. Furniture was extremely old and chipped. Popcorn ceiling. Chair didn’t work. Bed was alright. Room smelt like smoke and non smoking room. Staff was extremely pleasant as always. I’ve stayed there before. Smoke alarm went off when I was asleep as someone in the building was cooking. So it was a force alarm. The hotel needs an update asap.
Business response:
Michael, thank you for evaluating your stay. We regret the disturbance in your sleep due to the fire alarm going off and that we did not meet your expectations. We take the cleanliness of our property and suites very seriously; therefore, we sincerely apologize for the cleanliness issues you experienced while here and the inconvenience this caused. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We are also disappointed you were not satisfied with th... read more
Disappointed - not what we expected We arrived and checked in. While walking to our room, there were 2 guys standing outside of a room arguing with a lady inside her room about money for something, we went down the hall to our room immediately. When we got inside the floors and counters were dirty and dusty. We wiped off the counters and did the best we could to wipe down the floors since we had our dog with us. They charged us an extra $25 a night for our dog that weighed 7 lbs. and was in his crate most of the time, went t... read more
Business response:
Brian, thank you for your candid evaluation. We are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you experienced. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and provide you with a much more positive experience. Sincerel... read more
Worst stay ever!!!!! Everything was awful! Dirty and smelly! Garbage building up in a room at the end of the hallway. People living in the hotel, drunk blasting music and his tv ALL NIGHT LONG. Called the front desk 3 times for them to handle it and we had to handle it ourselves. Worst experience we’ve ever had!!! 180$ a night for that disgusting place!! Never been so disappointed in my life or felt so uncomfortable in my life. There was no hot water so we couldn’t even shower, we had to take the cover off the tank of the to... read more
Business response:
Zachary, thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. We encourage you to try us again in the near future. We are confident you will have the exceptional stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.